Customer Service Specialist fluent in English for the manufacturing industry- София

Описание

Customer Service Specialist fluent in English for the manufacturing industry
Horizons is a leading recruitment company specializing in expert and middle management positions with more than 15 years of experience on the Bulgarian market. Our team consists of business oriented consultants with industrial specialization, professional understanding of the business trends and a pro-active approach towards recruiting and hiring through different methodologies and innovations.

For our client – a global company, leading producer in the area of Automotive Industry - we are looking to hire a motivated professional on the role of:

Customer Service Specialist fluent in English

Responsibilities:

• Maintain proactive communication, act on customer enquiries in a timely and quality manner, follow-up on delivery issues, establish a productive relationship with the assigned accounts
• Enter customer orders and keep track on the order status - monitor and coordinate with the internal units the progress of the production and shipment process; proactively follow-up with the customers on a regular base about the progress of their orders
• Regularly review supplier delivery performance ratings on customer portals and adhere to customer portal management requirements
• Prepare and act on reports for monitoring customer order behavior, ensure tracking and monitoring of internal company metrics
• Negotiate non-contractual customer requests as it relates to lead-time and expedited freight.

Requirements:

• 2 years Customer Service experience (in a manufacturing environment and B2B communication experience preferred)
• Excellent written and verbal command in English language (second language is preferred)
• Proficiency with MS Office - strong knowledge in working with MS Excel
• Experience with ERP planning systems is a plus
• Excellent written and verbal command in English language (second language is preferred)
• Strong analytical strategic and problem solving skills - ability to analyze, determine root cause and resolve customer issues
• Demonstrated ability to accept new ideas, engage in both critical and systemic thinking
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Team player able to work in a dynamic multitasking environment under pressure

The offer:

• Competitive compensation package and bonus related to performance
• Individual career path - management and technical career growth, enhanced by learning and development program, customized technical trainings and certification
• Committees by interests and culture activities
• Healthy work environment – medical insurance and sport cards
• Corporate social responsibility (CSR programs).
• Corporate events and team buildings

If you are interested please send us your CV in English.

Only short-listed candidates will be contacted.

Your personal information will be used only for the purpose of the recruitment process and will be treated with confidentiality and respect. Confidentiality is guaranteed and protected by law.

Horizons owns license No 2118 from 27.09.2016.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции,

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. Пловдив

Адрес:

гр. София, бул. Христо Смирненски 7, п.к. 1164

Дата:

04.02.2019

Организация:

Horizons Bulgaria
Агенция за подбор на персонал

Детайли за организацията:

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