Manager Customer Orders & Requests Central-South (CS) Europe- София



Company Description BIC® products are known and appreciated all over the world for their quality, affordability and ease of use. The ballpoint pen, the pocket lighter and the one-piece shaver are all part of the daily lives of millions of consumers around the globe. These products make BIC® one of the best-known international brands, present in 3.2 million retail outlets, in more than 160 countries. BIC® is also a special place to work, with a unique atmosphere of mutual respect and professional ambition. It is characterized by ethics, responsibility, teamwork, simplicity and ingenuity. We conduct our daily business with honesty, trustworthiness and respect. BIC® is committed to its team members and to the promise of helping them unlock their full potential. We are opening our first Shared Service Center Worldwide at Sofia and we are looking for: Manager Customer Orders & Requests Central-South (CS) Europe Main role: Manager Customer Orders & Requests will ensure timely and effective management of orders, claims and customer requests for the scope of Area#2 (Italy, Greece, Turkey, Germany, Austria, Switzerland, Romania). Day to day you will make a difference by...: Set-up the Order and Request Management function in GBS; Implement ticketing system in GBS; Collaborate to the transfer of activities from local customer service to GBS; Ensure timely and effective management of orders, claims and customer requests in line with internal procedures and with agreed service level targets; Coordinate with functional support at Local and European level in KPIs follow-up process improvement and continuous improvement actions; Provide performance measurement and analysis insights to local / Commercial / European / GBS Management; Stakeholder Management; Harmonize tools and processes for all countries in scope; Recruit, train and engage the team. In return of your efforts the company offers: The opportunity to be part of the establishment of new processes and procedures; Excellent social package; New and modern office place; Clear career path and opportunities for growth. Required Skills: People management experience; Previous experience in a Shared Services environment for a global company is a plus; Exposure to ERPs; JDE is a plus; Customer service orientation and attention to details; Very good organizational and planning skills; Professional and efficient use of tools and IT systems; Proactive team-player with “can-do” attitude; Strong customer focus, high ethical standards. All applications will be treated strictly confidential. Only short-listed candidates will be contacted. HRS Bulgaria has License № 2361 valid from 15.09.2017

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.


Ние предлагаме

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Срок на заетост:


Ниво в йерархията:
Експертен персонал без ръководни функции


Мениджмънт, бизнес развитие



Населено място:

Гр. София


София, ул. Юнак 11-13




ЕЙЧ АР ЕС България ООД
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