Customer Support Specialist - Online Casino & Betting

Описание

Оur client is a licensed online casino focused on delivering a premium entertainment experience through innovative technology, secure payments, and exceptional customer service. With a strong commitment to technological excellence, regulatory integrity, and customer-centric solutions, they are building a solid foundation to become a key player in the market.
As a Customer Support Specialist, you will be the first point of contact for our players, ensuring every interaction is professional, efficient, and customer-centric. Reporting to the Customer Support Manager, the Customer Support Specialist will handle client inquiries via chat, phone, and email, resolve account and transaction issues, ensure excellent customer satisfaction, collaborate with internal teams, and contribute to improving support processes.
Your Responsibilities:
• Respond to client inquiries through chat, phone, email, and internal messaging.
• Resolve issues related to deposits, withdrawals, bonuses, verifications, and other client requests.
• Maintain high levels of client satisfaction by providing accurate and timely information.
• Support Risk, KYC, and CRM teams with client information and documentation as needed.
• Report problems and suggest process improvements to Team Leads or the Customer Support Manager/ Customer Support Team Lead.
• Monitor and escalate recurring client issues to management to improve processes.
• Assist in maintaining and updating client documentation and knowledge base resources.
What we are looking for:
• Previous experience in Customer Support, Call Center or Hospitality is considered an advantage.
• Experience in the online gaming, betting or fintech industry is a strong advantage.
• Excellent communication skills in Bulgarian.
• Good command of English (written and spoken).
• Computer literacy and ability to work with multiple systems simultaneously.
• Strong problem-solving skills and attention to detail.
• Positive attitude, patience and customer-oriented mindset.
• Ability to work in a fast-paced environment.
• Willingness to work on a rotating 24/7 shift schedule, including weekends and public holidays.

What we offer:

• Opportunity to join one of the fastest-growing online casino brands in Bulgaria.
• Competitive salary with additional performance-based bonuses.
• Stable employment contract with full social security.
• Comprehensive onboarding and continuous training.
• Opportunity to develop into senior roles in Customer Support, Risk, Payments, Compliance or Operations.
• Modern office environment and supportive team culture.
• Additional employee benefits.
• Opportunity to contribute to building a new success story in the Bulgarian iGaming market.


If you are passionate about delivering outstanding customer service and want to build your career in the dynamic online gaming industry, we’d love to hear from you.

Фирма "Хюман Мениджмънт"АД притежава Удостоверение № 3974/08.08.2025г. за извършване на посредническа дейност по наемане и подбор на персонал.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:

Категория:

Изкуство/Развлечение/Промоции
Забавление

Държава:

България

Населено място:

Гр. София

Адрес:

София

Дата:

03.07.2026

Организация:

Хюман Мениджмънт АД
Агенция за подбор на персонал

Детайли за организацията:

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