Technical Support with German- Пловдив

Описание

For more than 15 years Easy Consult has been a trusted partner for tailor-made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long-lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer, or an experienced executive our team has been delivering in a time-efficient and high-quality manner.

Technical Support with German

Within the cluster Workplace and unified Communications our client provide a global end-to-end operation of workplace services (hardware and software at the workplace, MyCom, all phones, collaboration tools, SharePoint) and customer-oriented continuous innovation. This includes vendor/supplier/outsourcing management (e.g. DXC, BT) as well as strategic development of workplace services; product and hardware management up to various service offerings regarding end-user support or digitalization activities.


This Is Your Job:
· Processing of incidents and requests according to agreed SLA
· Accept end-user phone calls and classify incidents and requests
· Escalation to the next higher level if required
· Initial solution as far as possible, if necessary, taking account of costs, within agreed service levels
· Documentation and update of incidents and re-quests
· Coordination of hardware orders
· Creation, maintenance and updating of relevant tech-desk documents and processes
· Maintenance of existing documentation; FAQ/Knowledge Base
· It user consulting: Help with faults or inquiries about IT
· User support for the creation of requests, e.g. for backup and restore requests
· User administration (mailboxes; software distribution; user accounts; lock/reset Password
· 8x5 Working schedule

Your Educational Qualifications and Experience:

· Education: University, Technical College or comparable professional experience
· Role Specific Experience: 1+ years of experience
· Experience in customer and desktop support
· MS Windows аnd Microsoft 365 related tasks experience
· ITIL understanding

Required Skills/Abilities:

· Excellent level of German (written and spoken) minimum B2, preferred C1
· Customer / service oriented manner
· High ability to work under pressure even at difficult conditions
· Good team player with high ability to work in cross-locational and international teams


ARE YOU READY TO START YOUR DIGITALL JOURNEY?

All applications will be treated in strict confidentiality. Only shortlisted candidates will be contacted.
Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339 from 30.08.2017.

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. Пловдив

Адрес:

Sofiya; Mladost 4; Business Park, building 15

Дата:

09.11.2023

Организация:

Easy Consult
Агенция за подбор на персонал

Детайли за организацията:

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