Customer Support Specialist

Описание

Hey there,

We are SoftUni - an education initiative for high-quality software education and one of the biggest and most well-respected educational institutions in Bulgaria.
Our mission is to provide the opportunity for education, profession and work for thousands of young people in the most desirable career areas in the world – Software engineering, Digital Marketing, and Computer Art.

Currently, we are looking for a Customer Support Specialist to join our team.

What your responsibilities will include:

- Manage outbound calls
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Manage transactions
- Processing invoices for payment
- Coordinating administrative tasks during exams and providing support to students

What you will need:

- Previous call center, administrative and/or customer service experience preferred
- Proficient with MS Office products (Word & Excel)
- Fluent in English: both written and verbal
- Excellent customer service skills
- Ability to multi-task
- Courteous, positive attitude
- Good problem-solving and negotiation skills
- Ability to work productively and cooperate with others in a team atmosphere

What do we offer:

- Challenging and interesting projects that will change the software industry in Bulgaria
- Меmbership in a dynamic team where creative ideas and innovative approaches are appreciated Competitive remuneration and bonus schemes
- Flexible working time
- Opportunities for a career development and growth
- Free education across every SoftUni academy
- Membership card for access to sports facilities in Sofia and across the country
- Fresh and seasonal fruits at the office every day
- Membership cards and discounts in various restaurants, optics, etc.

Ready to join our team?
If the answer is YES, please send us your CV.

Applications will be treated in a timely and confidential manner. We thank all applicants for their interest, but only the shortlisted candidates will be contacted for an interview.

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:

Категория:

Администрация

Държава:

България

Населено място:

Гр. София

Адрес:

Дата:

13.09.2019

Организация:

Софтуерен университет ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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