HR Service Desk Specialist

Описание

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Now we have the pleasure to invite you to join our Global HR Services Help Desk Team based in Sofia as an:

HR Service Desk Specialist

Purpose of the role

The HR Service Desk Specialist works with new technology and digital solutions, while maintaining the internal knowledge database, supporting HR initiatives and helping with the enhancement of the team’s policies and procedures. In addition, the HR Service Desk Specialist is able to identify some process improvements by analysing the incoming inquiries. The Global HR Services Help Desk Team serves as a single point of contact for employees, managers and the HR community for delivering high quality services so to support all employee- and HR-related inquiries, requests and escalations.

You will...
Respond to HR requests consistently and accurately via the case management tool
Identify and raise issues to achieve better efficiency, preserve knowledge and successfully resolve HR tasks
Manage escalations as part of case management by engaging partners in HR to troubleshoot, if needed
Partner internally to support HR initiatives such as: system implementations and upgrades, policy and procedures set-up or changes, etc.

You have...
At least 1 year of professional experience in the field of HR as an HR Generalist, Payroll Specialist or HR Administrator
Experience in an international corporate environment
University degree in Human Resources, Economics or another Business-related field
Excellent English (both written and spoken)
Very strong customer service and problem-solving skills
Keen interest in working with systems and data
Analytical thinking and very good communication skills
Positive work attitude and consider yourself to be accurate and reliable
Excellent organisational and time management skills
Very good knowledge of MS Office, especially Excel
Would be considered as an advantage to have…
Second language (German/French/Spanish)
ERP/ Workday experience
Service Help Desk experience

Be welcome to send us your up to date CV in English and we will offer in return...
Exciting work environment that brings people together
Use of the latest digital technologies
Initial and ongoing trainings to support your development
Opportunities for personal and professional growth
Competitive remuneration and bonus scheme linked to individual performance and company results
3 additional non-working days annually
Food vouchers
Access to cutting edge technologies
Health insurance
Discount program with external vendors (+ Sodexo Sport Pass - plan B-Active)
Eco friendly travellers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees
Variety of sport activities such as football and traditional Bulgarian dances
Last but not least – GfK Sofia office is located close to the city centre and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd

All documents will be treated in the strictest confidentiality. Only short-listed candidates will be invited for an interview.

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Човешки ресурси

Държава:

България

Населено място:

Гр. София

Адрес:

София, бул. Цариградско шосе 47А

Дата:

24.01.2020

Организация:

ГфК България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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