Head of Operations

Описание

Adecco is a Fortune Global 500 company and the global leader in HR services.
The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,700 branches, with 36,000 full-time employees in over 60 countries and territories around the world.

In Bulgaria, Adecco focuses on providing consulting recruitment services, outsourcing and temporary workforce solutions. The job opportunities you can find with Adecco are in the fields of technology, finance, pharmacy, tourism, and many others.

On behalf of our trusted client ZigZag Global, which is an award-winning SaaS platform helping retailers to manage and resell returned stock, on different e-commerce marketplaces across the globe, we are looking for a Head of Operations to join our clients’ growing team in Varna.

Key responsibilities:
- Master the ZigZag Global platform (the “Platform”) in detail, utilizing all its functionalities and keep up to date with the latest version;
- Ensure local entity runs smoothly (handle relationship and business with accounting and suppliers);
- Manage, mentor, recruit, hire and train existing and new members of a dedicated customer service/account management team;
- Manage and assign workload accordingly among the team members;
- Monitor the team’s communication (running through multiple channels simultaneously) and ensure timely and efficient responses are provided;
- Introduce, onboard and train new retailer accounts on the Platform;
- Participate in the processes of tracking and controlling business partners’ SLAs /Service-level agreement/;
- Act as a point of escalation for existing accounts, handle issues efficiently;
- Update management on the overall status of the area of responsibilities;

The position requires:
- University degree;
- Excellent English (spoken and written);
- Outstanding communication skills;
- People management experience;
- Key account management experience;
- High level understanding of Microsoft Office Excel and Word;
- Ability to work at a fast pace and maintain accuracy within a dynamic workplace.

Our client offers:
- Full-time permanent employment contract;
- Attractive remuneration package;
- Standard working hours /Monday – Friday/;
- Pleasant working atmosphere and team of professionals;
- Multisport card.

Based in our clients’ office in Varna and reporting to our Chief Operating Officer, this is an exceptional opportunity to join a business combining retail, cross-border eCommerce, logistics and sustainability!

If you meet all the requirements and are interested in our offer, please send your CV in English.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment №1814 from 08.12.2014

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Средно управленско ниво

Категория:

Администрация
Човешки ресурси
Административни и офис дейности

Държава:

България

Населено място:

Гр. Варна

Адрес:

1766, София, Бизнес Парк, Сграда 11A, етаж 2

Дата:

29.01.2020

Организация:

Adecco Bulgaria Ltd
Агенция за подбор на персонал

Детайли за организацията:

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