User Support Associate with French Language (NON-Voice Temporary Project)- дистанционно

Описание

(NON-Voice Temporary Project)
Easy Consult is the fastest growing Bulgarian Recruitment company on the market, focused on Experts and Management search in a broad range of industries and job roles. Our team is dedicated to the idea of delivering timely and customized services to the clients – some of the most prominent and preferred employers in the country.

On behalf of one of our clients we are looking for User Support Associate with French Language to join their team. If you are a person inspired in Social Media, then please continue reading this job ad.

The User Support Associate will play a direct role in helping to establish amazing daily experience through responding to user appeals in-app and through email and webform. You will be responsible for responding in a calm, collected, and on-brand manner with a focus on first-touch issue resolution.

The Associate will become adept at using various proprietary tools to resolve users' issues and closely execute multiple standard operating procedures (SOPs) to appropriately label cases for insights monitoring in addition to responding to users. Success will be determined by productivity, quality, and resolution-based metrics.

RESPONSIBILITIES:

●Respond efficiently, accurately and with compassion to users who reach out to you in order to appeal
suspension on their accounts or devices.
●Learn and utilize various tools and SOPs appropriately. Stay up to date with policy and process
changes.
●Follow up for more information to resolve the users' issue and explain possible solutions to ensure
our users feel supported and valued.

REQUIREMENTS:

●Professional working proficiency in French (B2)
●Very Good command of English language (B2)
●Work experience in a customer experience center is an advantage
●Have dedicated work at home area
●Good typing and computer skills (MS Office applications)
●Be organized, have decision-making and analytical skills
●Ability to use Windows operating systems and navigate between various windows
●Team player with a great attitude and Tolerance for repetitive work in a fast-paced, high production
●Must have a keen sense of attention to detail, taking the initiative.
●Ability to understand and empathize issues

COMPANY OFFERS:

●Temporary project (3-5 months)
●Competitive salary 2850 BGN gross
●Sign-Up Bonus 1000 BGN
●End of Contract Bonus 1000 BGN
●Standard Business hours
●Additional health insurance (incl. dental care)
●Co-financed Sports card – Multisport
●Food vouchers (value of 60 BGN)
●Reimbursement Allowance (value of 60BGN)
●Career development opportunities
●Extensive training programs
●Company events

If this opportunity sounds appealing and fitting for you and your idea for future career development, don’t hesitate and apply.

Send us your CV in English and we will contact the shortlisted candidates as soon as possible.

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted.

Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339 from 30.08.2017.

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
Без професионален опит

Образование:
Средно

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:
Студенти/Стажанти, Неквалифициран персонал, Административен персонал

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. Друг

Адрес:

Sofiya; Mladost 4; Business Park, building 15

Дата:

14.04.2022

Организация:

Easy Consult
Агенция за подбор на персонал

Детайли за организацията:

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