Global Business Process Engineering Intern (Internship)

Описание

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. Moreover, we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective he or she brings. That is how we work at HP. Moreover, this is how ideas and people grow.

InternStellar Program @HP Bulgaria:

We will use our knowledge and experience to give you a real taste of the most iconic tech company worldwide. We will teach you how to create, execute and celebrate business wins. By joining the team, you will play a role in business strategy, analysis, and operations.

Once you begin your journey, you will be going through an onboarding phase and two game levels:

• Onboarding phase: Taking classroom theory into practice, you will start learning about the business, our secret language, and strategies, and getting to know our amazing people. Your own opinion will count every day!
• Level 1 (up to the 6th month): Then you will be given your individual project and play on the battlefield straight away. Of course, we will help you pick-up and conquer challenges.
• Should you show great results at level 1, your contract might be extended for another six months, leading you to Level 2 (Month 7-12): This will be your time to shine and showcase all you have learned so far. Expect to jump-over a raised bar.

Job description:

As Global Business Process Engineering intern you will be involved in:

• Define process requirements and translate those requirements into Tool functionalities and vice versa. Document the process, establish measures and ensure adherence.
• Ensure proper process linkages are established and maintained while having consistency with e2e Process Owner.
• Determine when improvements are required. Manage changes to the process artifacts (process documentation, training, job aides, etc .
• Develop expertise on subject matter content and data sources to support business decisions.

Job specifics/responsibilities:

Support the Support Delivery & Operations Management team to:

• design, document and communicate processes
• define and establish metrics, run reports on a regular basis
• communicate to the EMEA Contact Centers
• determine when improvements are required
• manage changes to the process artifacts (process documentation, training, job aides, etc .
• develop expertise on subject matter content and data sources to support business decisions

Education & Qualification:

You might be the person we are looking for If you can recognize part of yourself in the following qualifications:

• A business-related degree full-time student, who has fully completed the second year of Bachelor degree and is already in his/her third year or Master degree student. Preference towards a technical degree specialization.
• A curious mind with a thirst to pursue a career in the fast-paced tech world
• Interest on Process Management, Contact Center operations
• Excellent team player who can quickly integrate into a team and cooperate with colleagues
• Self-starter, you have played a vital role in extra-curriculum activities and juggle easily with multiple priorities
• Communication champ you keep everyone involved and on track
• Relationship builder you thrive in achieving outstanding results in collaboration
• Creative problem-solver you jump on opportunities to come up with alternative solutions
• Strong follow-through skills and ability to drive issues to resolution
• Interested in data analysis junior Excel wizard, PowerPoint & Outlook fan
• Fluent in English and able to work in an international environment


We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is a personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9

Дата:

13.06.2022

Организация:

Hewlett Packard Enterprise
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Hewlett Packard Enterprise може да получите ТУК