Response Manager
Детайли
Описание
At Hewlett Packard Enterprise, we innovate for tomorrow. We move at the speed of thought to turn insights into solutions. And that starts with finding the brightest minds to fearlessly create and to challenge the way we think.
Enterprise Services provides solutions that help companies better engage with customers and citizens, empower employees and use IT to power their organization.
Job scope/summary:
The Response Manager is responsible for managing the Non Standard Service Request (NSSR) Management Process
Job specifics/responsibilities:
Manages the end to end NSSR process from receipt of a service request through proposal, approval and delivery. Operates HPE best practices in terms of standards and process within NSSR.
Determines initial priority for the request.
Ensures the requests have been processed through the proper approval channels (self-service web tool or manual process).
Manages and documents details of interaction with HPE external client.
Manages request documentation.
Determines appropriate escalation action and initiates escalation.
Provides input and reports regularly for the requests that they have been assigned to in terms of response times, status of open requests, key issues, etc.
Provides input into forecasting and management of resource requirements to ensure the effective handling of service requests within SLA targets.
Work with Account Delivery Management and client manager(s) to scope and qualify new service requests.
Ensures the solution and business case is satisfactorily defined and accepted by the customer.
Изисквания към кандидата
Езикови познания:
Английски език
Трудов опит:
Образование:
Ние предлагаме
Вид заетост:
Пълен работен ден
Срок на заетост:
Постоянна
Договор:
Ниво в йерархията:
Експертен персонал без ръководни функции
Категория:
Бизнес /консултантски услуги
Държава:
България
Населено място:
Гр. София
Адрес:
ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9
Дата:
11.01.2017
Организация:
Hewlett Packard Enterprise
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
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