Software Support Specialist - София

Описание

UpSkill is transforming traditional HR Services into exciting, engaging, and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC, SDC Recruitment, Executive Search and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.
We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!
As a recruitment agency, we will provide you with multiple career opportunities and all the information about each one of them. We will answer all your questions in advance, will prepare you for the interviews ahead, and will support you throughout the whole recruitment process.

Our current client is a US software company which provides inventory and order management solutions for internet retailers, combining a set of technologies around Innovation, Intelligence, and Integration. Their second main office is right in downtown Sofia and the company owners and senior management are directly involved in the local recruitment process.
On their behalf, we are currently looking for tech savvy professionals who would like to join their growing team as a Software Support Specialist.

What will you do:
• Work with clients to fully understand their needs, troubleshoot issues they encounter while using the software and provide actionable steps and real time resolution to their problem. This includes but is not limited to: errors, bugs, advising on tools and options to accomplish their goals, assistance with integrating new functionality;
• Maintain deep knowledge of the Company operations and products to support client requests in the best possible way;
• Research and troubleshoot technical support issues for client, and open tickets for developers when necessary;
• Document cases and key takeaways and contribute to the development of internal knowledge base to improve their customer service and problem management processes;
• Execute specific platform and software configurations;
• Help customers get most of the products;
• Tests and evaluates pre-released devices developed by the Company.

You need to have:
• Excellent communication skills in English (at least C1);
• Previous experience within SaaS environment or in a similar technical support role;
• Excellent analytical and problem-solving skills;
• Ability to learn fast;
• Strong interpersonal and communication skills while working with customers and internal team members;
• Availability to work a 16:00-00:00 schedule Monday-Friday, with time off for Bulgarian legal holidays.

The Company offers:
• Competitive salary;
• Excellent additional remuneration package, which includes monthly bonus system;
• Fresh fruit, snacks and beverages available on a daily basis;
• Daily transportation allowance;
• Regular performance feedback and salary reviews;
• Prime office location in downtown Sofia;
• Positive working atmosphere;
• Study assistance;
• Additional health insurance;
• Gym Membership.

If you meet the above-mentioned criteria, don’t hesitate to apply!
We welcome the opportunity to learn more about you!
Please send your CV in English.

Please note that only short-listed candidates will be contacted.
License No.2826. We will treat your application with full confidentiality!

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Трудово възнаграждение:

От 2000 до 2600 лева на месец

Категория:

ИТ и Компютърни специалисти
Инженерни дейности

Държава:

България

Населено място:

Гр. София

Адрес:

София, жк. Дружба 2

Дата:

04.11.2021

Организация:

UpSkill Ltd.
Агенция за подбор на персонал

Детайли за организацията:

Повече информация за UpSkill Ltd. може да получите ТУК