Customer Support Consultant with French and English – Day Shifts

Описание

For our newest client, one of the most positive and globally recognized manufacturers of confectionery, and food products, we are hiring Customer Support Consultant with German and English to provide support via email and phone.
We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.


Your main tasks:
Patiently assist and troubleshoot customers
Show empathy and focus to customers while resolving issues in a timely fashion
Connect the dots
Come to independent decisions considering compliance with the processes and regulations
Attend to all aspects of customer care in a courteous and professional manner
Multitask in fast paced environment with high volume of communications
Ability to thrive within and adapt to organizational changes
Chase and follow-up – bring things to resolution

Our requirements:
Fluency in French and English – both written and spoken
6 + months customer service experience
Attention to detail
Excellent communication and negotiation skills
Analytical mindset and strong problem solver
Confident, dynamic, and creative professional

We will give you:
Very competitive salary
Regular shifts - weekends off
Attractive performance incentives
Top-notch training
Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Internet Allowance
Employee recognition programs
Permanent work from home in Bulgaria

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:

Образование:

Профил:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Студенти/Стажанти, Експертен персонал без ръководни функции

Категория:

Консултантски услуги
Контакт център (call centers)

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

14.01.2025

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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