Customer Service Professional with English and French- София

Описание

Our client is a not-for-profit professional organization that serves more than three million professionals.

We are seeking for a Customer Service Professional who will be responsible for interpreting users’ issues in the most accurate way to provide the best possible solution.

So, what’s the role all about?
Handling customer inquiries via email and phone
Communicating with Project Management Professionals, members, or credential holders
Maintaining knowledge of certifications, credentials, memberships, learnings, events, audit processes etc.
Identifying and assessing customer needs to provide first time complete resolution
Ensuring that all Service level Agreements (SLAs) are met consistently

You are ideal for the role if you have:
Excellent command of English plus French both written and verbal
Great analytical and attention to detail skills
Excellent customer handling skills
Deep and firm understanding on the culture of the supported region
Previous experience in a similar role is a plus

What can you expect from us:
Fulltime role with working hours Monday – Friday from 10h - 19h
Competitive salary with monthly performance-based bonuses
Convenient office location, close to bus stations and the metro
Comprehensive initial training and onboarding (fully paid by us)
Continuous training and upskilling programs through Concentrix University
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

About us:
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Изисквания към кандидата

Езикови познания:
Английски език, Френски език, Арабски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

02.12.2024

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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