Contact Center Аdvisor- Varna

Описание

General duties:
Participate actively in the digital journey of new and existing customers;
Monitor customers’ behavior and provide fast and efficient support in the onboarding process;
Identify needs and create process cards and procedures for smooth digital journey;
Provide solutions to customers and bank employees on questions related to digital journey;
Deliver outstanding service via multichannel communication with customers and bank employees.

Requirements:
Passionate to develop in a dynamic environment;
Communicate in a professional manner with customers and bank employees;
Flexible to meet new requirements;
Follow high standards in service and deliver results within the expected time frames;
Critical thinking and attention to detail.

DSK Bank offers:
Excellent opportunities for professional and career development in one of Bulgaria’s leading banks;
Food vouchers in the amount of 200 BGN per month;
25 paid holiday leave;
Additional Health Insurance;
Favorable conditions for housing and mortgage lending, as well as for bank products and services;
Preferences for bank products and services;
Annual bonus scheme depending on the achieved results;
Preferential conditions for Multisport / CoolFit card;
Great location – in the heart of Sofia’s city center;
Discounts in various companies;
Internal academies;
Refer a Friend Bonus.
Full-time/ part-time opportunity

Documents for application:
CV

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. Варна

Адрес:

ул. “Московска” 19, Централно управление

Дата:

30.01.2025

Организация:

Банка ДСК АД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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