Customer Service Advisor with Hungarian

Описание

Fantastic opportunities working with the world's leading snack brand!

Concentrix work with the world’s leading maker of snacks, with leading market shares in every category in which they compete and holds the No. 1 position globally in biscuits, chocolate and candy. You will be the first point of contact, taking calls, answering emails and responding to web enquiries from consumers. You will have your customer service radar switched on and be ready to showcase your excellent communication skills in order to give each customer a professional and detailed response. In this role you will provide support for a variety of brands and be required to remain knowledgeable on all brands and products as well as maintain up-to-date knowledge on all the processes to support our consumers

Want your weekends free? Not a problem!
Our lines are open 8:00am-5:00pm Monday to Friday to help you strike an excellent work life balance! Possibility for work from home.

What you need?
Exceptionally customer focused
Ability to communicate fluently in Hungarian both in verbal and written communication styles and understand the market specific dialects or accents
Deep and firm understanding on consumer culture in Hungarian market
All training will be completed in English, so an advance level of the language is needed as well.
Computer literate and ability to navigate around a computer system
Committed to resolving customer queries in line with corporate values and brand image with solution driven mindset
Good telephone manner and strong understanding of social media channels and familiarity with social communication best practices

Excellent soft skills, particularly in:
Demonstrating empathy
Active listening skills
Communicating clearly
Providing concise and accurate next steps
Building rapport with frustrated consumers
Remaining calm in stressful scenarios

What we offer?
Competitive salary
A bright, modern and exciting place to work, with excellent staff facilities
Medical plan fully covered by Concentrix
Life insurance
Various career development opportunities
Annual reward and recognition events
Team and Concentrix events

Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Контакт център (call centers)
Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

07.10.2024

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК