‘Voice of the Customer & Market Intelligence’ Manager- София

Описание

Expressbank, a subsidiary of OTP Group, is one of the leading financial institutions in Bulgaria with 400 000 clients and 1500 employees. As a customer-centric bank, our mission is to support the projects of our clients by providing them with the financial advice that suits their needs.

At Expressbank we highly appreciate the response provided by our internal and external clients. We believe that clients’ feedback is a gift and every improvement – be it small or big, contributes to our effort to create the best bank in terms of client service.

Currently, we are looking to recruit a ‘Voice of the Customer & Market Intelligence’ Manager to join our team based in Sofia.

Responsibilities:
■ Creates the annual research plan according to the business needs.
■ Works with business leaders to identify analytical requirements and provides mining of customer information to discover and analyze key business issues and opportunities.
■Communicates with external agencies the external and internal research project objectives, scope and methodology required.
■ Designs research questionnaires and moderators guides; supporting the selection of respondents using the most appropriate methodology and techniques.
■ Interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining.
■ Prepares and delivers informative presentations showcasing insights and recommendations supported by data.
■ Creates and maintains a platform which gathers at one place all clients’ feedback from different sources – researches, contact forms, call center, special on-the-spot feedback project, complaints, etc.
■Programs questionnaires for various internal researches through the resources provided by internal survey platforms.
■ Together with the respective chosen agency, monitors all kinds of external and internal researches (incl. but not limited to Mystery shopping, Client satisfaction, Internal employees satisfaction, image reseaches, focus groups, etc.).
■ Prepares and gathers regular competitive benchmark reports.

Requirements:
■ University degree in Economics, Marketing or Finance.
■ Fluent in English, a second foreign language is a plus.
■ Excellent communication and analytical skills, high working capabilities, strong team player
■ Experience in managing marketing and advertising projects.
■ Strong writing skills in Bulgarian and English.
■ Creative, analytical and critical thinking.
■ Technical skills - proficiency in MS Office software (Word, Excel, PowerPoint, etc.)


We offer:
■ Gaining experience and specific business know-how
■ Attractive remuneration package and additional bonuses
■ Social benefits: incl. private healthcare, food vouchers, additional paid leave and others
■ Training programs: induction program, internal and expternal, international and online trainings
■ Career development opportunities: functional mobility and promotions
■ Pleasant working atmosphere and team of professionals



If you are challenged by this opportunity, apply by attaching your detailed CV in English.


Only short-listed candidates will be contacted.All applications will be treated in strict confidentiality.

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Банково дело
Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

град Варна, 9000, бул. „Владислав Варненчик” 92

Дата:

10.04.2019

Организация:

Експресбанк АД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Експресбанк АД може да получите ТУК