Spotify Non-Voice Support with French and English (Remote within Bulgaria) - Fixed Term Contract

Описание

About the Role
We are looking for motivated Customer Support Advisors to join our team supporting Spotify – the world’s leading music streaming platform. If you are ready to work in a fully international, positive, and collaborative environment from the comfort of your home, wherever you are located in Bulgaria, this opportunity could be for you.
With over 422 million monthly active users across more than 180 countries, Spotify is a global leader in digital music streaming. The platform provides access to more than 82 million songs and podcasts, combining free and premium features. Join us in supporting this dynamic global user base!
Contract type: Fixed-term contract from November 2 to December 23

Work model: Fully remote from Bulgaria
Responsibilities
Provide customer support via email and chat (no phone calls!)
Answer frequently asked “how-to” questions
Assist users with account management and payment-related queries
Guide users through troubleshooting steps with patience and clarity

Requirements & Qualifications
Fluent French (C1) and English (C1)
Valid EU work authorization – required to work in Bulgaria
Availability to work flexible shifts, including weekends
Previous customer service experience is an advantage but not required
Excellent communication skills
Positive attitude and a strong problem-solving mindset

What We Offer
100% remote work and training from anywhere in Bulgaria
Food vouchers and partially covered Multisport membership
Performance-based bonuses
World-class training and career development opportunities
Digital HR services and 24/7 psychological support
Fully digital onboarding and contract signing
Employee recognition and referral programs
Engaging employee events and wellbeing initiatives
Learning platforms and support for professional certifications
Exposure to a global business and an inclusive, multicultural environment

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

24.09.2026

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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