Operations Manager with Arabic- София

Описание

Sutherland is seeking a reliable and detail-oriented person to join us as Operations Manager with Arabic. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Position Impact:

• Coordinate and communicate Contractual metrics and key deliverables, and ensure contractual metrics are met;
• For any contractual metrics which are not meeting targets, ensure action plans are developed and implemented;
• Plan workforce based on the locked forecast and look-ahead;
• Coordinate all conversations and deliverable with the client;
• Hold weekly meetings with the stakeholders to discuss action plans and the status updates;
• Hold weekly meetings with the silent stakeholders to discuss deliverable and action plans;
• Share best practices and learning from different locations to benefit others;
• Work on continual improvement projects;

Operations Managers in this role get to:

• Influence the lives of others: Develop, train, and manage team members;
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
• Keep morale high: Ensure motivational programs are in place and encourage frequent recognition
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
• Keep leaders informed: Relay important information in the form of timely and accurate reports

Our most successful candidates will have:

• Proven previous relevant work experience acquired in operations, of which at least 2 years must be in a senior level management role managing 50+ employees
• Proven ability in managing a multi-cultural workforce is required
• Previous operations experience will be considered as an advantage
• Ability to innovate and come up with new ideas
• Up to date knowledge of current contact center technologies; workforce applications, reporting, quality and monitoring tools
• Ability to bring analytical rigor, structure and solution to problematic areas
• Experience of turning around red projects will be an advantage
• Business Thinker, focused on execution and paving way for growth of Analytics Services in the areas of focus
• Excellent Arabic and English language skills

We will give you:

• Competitive salary
• Attractive performance incentives
• Top-notch training
• Unique social benefits package
• Employee recognition programs

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Средно управленско ниво

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

17.03.2021

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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