Data Center Customer Success Manager with German or French- София

Описание

We’re one of the largest IT solution providers in the world, with more than 150 locations in 31 countries around the world. We are proud to have created a culture that encourages the sharing of ideas, where people feel valued and can really make a difference.
We are searching for an English AND German OR French-speaking Data Center Customer Success Manager for our the Bridge account.

Summary:

As a CSM you will be focused on customer loyalty and building close long-term client relationships.
With such an engagement we are following a top-down approach.Initial value of the Bridge has to be proven in being considered as a strategic partner. The recommended the Bridge business engagement to the customer will take out cost of the existing IT operations, improve IT’s agility, align IT to the business and close the cloud gap. On top of that we make an IT organization more secure and traceable. Rather early in the engagement process we will introduce traceability and instrumentation capabilities for key applications, all workloads and the current communications in place (provider application – consumer).
Responsibilities:

Focuses on delivering a positive customer experience in anticipating customer needs far beyond the existing scope of the Bridge products and services;
Works closely with the Bridge Account Managers, Partner Account Managers, and Specialists Team to validate and explore new opportunities to achieve the best results
Positions the Bridge business engagements within the highest level of assigned accounts;
Good knowledge of IT field and specifically the Bridge services and products.
Builds solid database of customers, make sure the date we have is accurate and up to date.
Spends significant time on own education – technical, business skills, vertical knowledge, and other soft skills.

Requirements:
Fluent in English AND German OR French (written and verbal);
Good presentation and communication skills;
Passionate about customer communication;
Strong Team player and fully committed to success;
Demonstrate a continuous search for excellence and self-improvement;
Capable to cold call the right audience based on previous research; being capable to talk about their business and qualify their needs;
Previous work experience in the IT industry will be considered as an advantage;
Time management and self-driven personality;
Ability to travel up to 25% of time;
Ability to think critically and logically under pressure to solve issues

We offer:
Competitive salary
Work from home
Opportunity to travel to client's locations
Corporate discount program
Friendly work environment
Great office location - Advance Business Center Sofia

Who is Concentrix?

Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.

We are Different by Design.

If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward thinking business, and picking up some new skills along the way, then look no further!

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

12.01.2022

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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