Training and Quality Specialist - GL

Описание

Why Ingram Micro?

We are a global distributor of technology products and solutions. Our core business is selling, buying and logistics of hardware and software products.

We believe that our high business results and a stable presence on the market are the results of the talent and all the hard work of our employees. That is why we strive to build and maintain a supportive environment and support an organizational culture that is based on equal opportunities for development, regardless of age, experience or qualification.

The Training and Quality Specialist works collaboratively with General Ledger Operations and the site business leaders to set core process training and quality standards.

Key Responsibilities:

Effective delivery of process/systems/production training requirements to new hires
Provision of large group production up training/up skilling, as necessary
Extensive training reporting and analyses of effectiveness of training
Execution of Training Needs Analysis on a regular basis to evaluate effectiveness and cost-efficiency of training programs delivered
Performing regular process checks/audits via side by side sit ins with the team members, or data-based process checks
Tracking and logging customer feedback (internal and external) which is captured via tools, meetings, other means of feedback gathering
Using the output from the analysis, prepare Corrective And Preventive Actions (CAPA)
Working with the respective teams to implement the CAPA, monitor the progress and ensure successful outcome from the implementation
Supporting the service delivery teams to help achieve high standards of performance
Ensuring standard operating procedures (SOPs) are available, uploaded on shared location, followed, up to date and maintained
Presenting all findings and progress to the respective stakeholders on a regular basis

Skills and Qualifications:

A degree or solid experience in Finance/Accounting
Minimum of 3 years plus of similar experience required
Heavy experience in conducting full cycles of Training Needs Analysis
Knowledge of Quality and Training Fundamentals
Knowledge and Experience in Coaching Techniques/Essentials
Some experience in customer satisfaction analyses, process training, operations preferred
Should be proficient in Microsoft Office tools
Excellent communication skills

We are looking forward to meeting with you!

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Средно управленско ниво

Категория:

Счетоводство и Одит
Финанси

Държава:

България

Населено място:

Гр. София

Адрес:

бул. Цариградско шосе №115

Дата:

11.07.2019

Организация:

Ingram Micro
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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