Service Assurance Consultant - Workplace Computing- София

Описание

Working at Cargill is an opportunity to thrive – a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. You will be proud to work for a company with a strong history of ethics and a purpose of nourishing people. We offer a diverse, supportive environment where you will grow personally and professionally as you learn from some of the most talented people in your field. We combine 153 years of experience with new technologies and insights to serve as a trusted partner for food, agriculture, financial and industrial customers.

In 2014 we established the headquarters for our European shared business services center in Bulgaria. Our center – Cargill Business Services Sofia, who is rapidly growing, won the award for Shared Service Centre of the Year for both 2017 and 2018.

SERVICE ASSURANCE CONSULTANT - WORKPLACE COMPUTING
The Service Assurance Consultant – Workplace Computing, will lead the delivery of information technology service operations, which primarily consists of overseeing the performance of internal and external service providers. In this role, you will apply broad knowledge of information technology to build partnerships with the businesses as well as internal information technology platform teams. By understanding business requirements, you will continuously improve the effectiveness of end to end information technology services inclusive of applications, infrastructure and security components.

Key Accountabilities
Provide guidance on service strategies across infrastructure, applications and security offerings. Focused on Workplace Computing including mobile phones, desktop, laptop and printing.
Partner with internal business clients to ensure goals are met and demand needs are incorporated into service plans.
Ensure information technology service operations with internal and external service providers is delivered against targets and contractual obligations.
Participate in operating reviews with service providers inclusive of continuous improvement.
Be a point of contact for service issue escalation and crisis management response.
Oversee strategic business investments in applications and infrastructure that build additional business capability or contribute to more efficient
technology operations.
Consult on mergers, acquisitions and divestiture planning to ensure technology solutions are properly assessed.
Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
Financial forecasts, equipment orders and depot stock management.

Minimum Qualifications
Bachelor’s degree in a related field or equivalent experience
Minimum of four years of related work experience
Experience in delivering workplace computing services including desktop, laptop, printing and mobile devices.
Experience delivering technical services within a large corporate environment, following processes, policies and managing technology vendor performance.
Experience managing managed services providers and measuring performance utilizing in-house metrics and processes.
Experience in providing cost forecasts and budgets for services and lifecycle activities across multiple countries.
Influencing policies strategies and decisions regarding how services are designed and deployed.
Strong written and spoken communication skills in English language.

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Финанси

Държава:

България

Населено място:

Гр. София

Адрес:

бул. Тодор Каблешков 71

Дата:

09.02.2022

Организация:

Каргил България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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