Real-time Analyst
Детайли
Описание
Description and Requirements#FEEL GOOD WITH US!
TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.
As a part of the Workforce Management team you will be responsible for:
· Real time monitoring of incoming client inquiries, ensuring all inquiries are handled in a timely manner
· Real time monitoring of various metrics related to workflow
· Keeping operations and workforce management informed of service risks or issues in real time
· Timely and accurate delivery of hourly reporting
· Optimizing shift schedules to maximize efficiency
· Gathering data for the purposes of identifying trends and finding solutions for process optimization
Our requirements:
· Proficiency in English
· Strong analytical skills and experience in workflow analysis
· At least 1 year of experience in the BPO field
· Expert level knowledge of MS Excel
· Good working knowledge of MS Word and PowerPoint
· Experience with CMS and Impact 360 would be considered as an advantage
· Experience in workforce management processes, business planning and scheduling would also be considered as an advantage
We offer:
· Stable job and career development opportunities
· Great office at a top location
· Attractive salary and additional incentives
· Special discounts & offers (Food vouchers, Multisport cards, etc.)
· Additional health insurance
· Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
· Positive international working environment (Relax zones, PlayStation and billiard corners)
· Continuous support and learning
· Employee referral bonuses
We care about the well-being of our employees, invest in their future growth, encourage fun and team building initiatives!
It sounds like the perfect job for you, send us your CV!
* Please note that only shortlisted candidates will be contacted.
Required Language(s)
English
Изисквания към кандидата
Езикови познания:
Английски език
Трудов опит:
С професионален опит от 1 - 3г.
Образование:
Ние предлагаме
Вид заетост:
Срок на заетост:
Договор:
Ниво в йерархията:
Експертен персонал без ръководни функции
Категория:
Финанси
Държава:
България
Населено място:
Гр. София
Адрес:
гр. София 1000, ул. "Алабин" 1,Телъс Тауър
Дата:
07.03.2019
Организация:
TELUS International Europe
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
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