Microsoft Support Engineer with German Level II

Описание

We're looking for a Microsoft Support Engineer Level II with passion for technology to join our Cloud Services Support Team.
We assist corporate clients with their business-impacting technical issues.

So, what’s the role all about?
Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions
Analyzing service performance issues
Setting case priority depending on the client needs
Providing timely, relevant solutions through established procedures
Focusing on customer expectations and satisfaction
Collaborating with other team members to provide high-quality support
You are a good fit for the role if you:
Are advanced in both German and English
Have strong technical background
Are skilled in verbal and written communication to analyze, interpret and address client needs
Have prior knowledge in network operations, networking protocols, network authentication, messaging technology or messaging protocols.
Have working knowledge of one or more current Microsoft Operating systems (Windows NT Professional, Windows 2000 Professional, Windows XP, Windows Vista, Windows 7, Windows Server Edition), or any future releases
Are able to work in a time critical environment
Are up for a fresh new challenge
What you can expect from us:
Standard working hours Monday – Friday
Hybrid working environment to help you strike an excellent work life balance!
Competitive salary with performance-based bonuses
Extensive initial training and onboarding
Certification program for Engineers accepted worldwide
Continuous training and upskilling program
Professional Development and Career Navigation programs to map out the steps in your development
Health and Wellbeing initiatives
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, corporate discounts and many more
Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Профил:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Финанси

Държава:

България

Населено място:

Гр. София

Адрес:

София, Бул. Витоша 89Б, Милениум Център, етаж 8

Дата:

16.02.2024

Организация:

Cargotec Bulgaria
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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