Specialist Customer Experience- София

Описание

If you have:
- University degree
- Fluency in English (written and verbal)
- Very good computer skills (Excel, Word, PowerPoint, Internet)
- Excellent analytical skills
- Very good communication skills
- Provocative approach
- Ability to work in a team
- Attention to details


And you would like to:
- Be responsible for the level of customer experience through all contact points of the client with the Bank
- Offer new ideas and initiatives to improve customer experience
- Make analysis and interpretation of the customer’s voice
- Develop, monitor and adapt the Customer Journey through all points of contact
- Assist different teams in the bank to improve and develop a culture of valuing the importance of customer experience
- Explore and propose how to implement new and innovative approaches, methods and indicators for measuring and increasing customer experience
- Track customer satisfaction in terms of service delivery through channels with Raiffeisenbank - Branch Network, Call Center, Online Channels, etc.
- Perform regular monitoring of provided service quality and customer experience through on-site visits to the offices of the Bank
- Participate in creating and running customer retention plans and programs
- Identify activities and processes that can be improved to enhance customer satisfaction
- Participate in introductory and follow-up training on "Service quality and customer experience


You will find:
- Excellent opportunities for professional and career development in one of the leading banks in Bulgaria
- Competitive remuneration
- Various opportunities for learning and further development of the professional skills and competences
- Dynamic and challenging job
- Modern working environment
- Additional health insurance
- Life/Accident Insurance
- Food vouchers
- Sport card
- Preferences for the bank products and services


Share your future with us!
Please, send your CV by using the button “Apply for this job” on the bottom of the page.
Only short-listed candidates will be contacted.
All applications will be treated under strict confidentiality. Personal data are under special protection in accordance with the Law for Protection of Personal Data.

Raiffeisenbank (Bulgaria) is part of the Raiffeisen Bank International AG Group – one of the leading financial institutions in Central and Eastern Europe, with more than 51 000 employees and more than 14.2 million customers in 14 countries. In the last 20 years Raiffeisenbank (Bulgaria) has become one of the leading banks in Bulgaria providing high-quality services to its clients and career and development opportunities for its employees.

Регион: Sofia
Град: Sofia
Бизнес област: Retail Banking

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Банково дело

Държава:

България

Населено място:

Гр. София

Адрес:

Адрес на регистрация на фирмата: офия, бул.Никола Вапцаров 55, фаза III

Дата:

24.03.2021

Организация:

Райфайзенбанк (България) ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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