Country IT Coordinator

Описание

Cargotec is a leading provider of cargo and load handling solutions and services with the goal of becoming the global leader in sustainable cargo flow.

Cargotec Business Services was established in Sofia, Bulgaria in August 2017 and has close to 450 employees now. Our goal is to help accelerate Cargotec’s success by providing world-class global business services in the areas of Finance, Human Resources and Indirect Procurement.

Join us for a smarter and better everyday!

Kalmar business is expanding its internal competencies in critical locations, and we are looking for an experienced, and self-motivated IT technician to join the Kalmar IM Operations and Business Support team to work as a country IT coordinator in Bulgaria.

You will work in an international environment, where you will be responsible for the onsite end user IT support, local IT infrastructure, and many other IT related topics. You will be working closely with our outsourcing partners to ensure ‘best of class’ end-user support and continuously work on improving the end-user experience. The position is based in our Business Service Center in Sofia which you will support.

Main tasks and responsibilities
2nd/3rd level end-user support, diagnosis and investigation, and prolonged hands & feet for the Global Service Desk.
Incident monitoring and updating for the locations under your responsibility
Infrastructure Management/support to ensure normal operations
Maintaining local ICT infrastructure, e.g. switches, connectivity.
Ensure a secure and safe environment for IT rooms and racks.
Telephony and mobile device support (procurement/subscriptions).
Documentation of local applications and infrastructure is in place and maintained (knowledge management + CMDB).
Drive process improvements together with internal teams and our outsourcing partners to improve service delivery.
Ensure that global policies and procedures are followed.
Participate as a technical resource in global and regional projects like office moves, acquisitions and divestment activities etc.
Other aligned activities to improve the end-user experience.
What you’ll need to succeed
Minimum 3 years of experience in technical IT support roles.
Having experience of working in a global organization is preferred.
Team player with broad technical IT knowledge
Strong knowledge in Network, Workstations, Server, Virtualization, Mobile phones, VoIP
Strong communication and interpersonal skills.
The ability to ‘step into the end-user’s shoes’ and the attitude ‘I am here to help you’.
Be able to deeply understand users' needs and be able to communicate with different stakeholders.
Express yourself fluently in the English language, in writing and verbally.
You support the end-users with a positive and helpful attitude and have built connections to key stakeholders.
You have detailed knowledge and enabled a stable local IT infrastructure environment which is well documented.
You have understanding of the application usage for the locations you are responsible for.
You are dynamic, willing to learn and adapt to changes.
You will be part of:

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

In addition we offer you:
Attractive compensation package;
Healthy work environment - company sponsored medical and dental insurance program;
Food vouchers;
Work-life balance – 25 days paid vacation, company events;
Transportation allowance;
Performance-based bonuses;
Work from anywhere within the borders of Bulgaria with option to work from the office according to your preference.
Interested to join?

If you are interested, please submit your application and CV in English.

Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed the United Nations Global Compact Business Ambition for 1.5°C. The company's sales in 2022 totalled approximately EUR 4.1 billion and it employs around 11,500 people.

Изисквания към кандидата

Езикови познания:
Английски език, Италиански език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Профил:
Счетоводство, Финанси, Математика, Икономика

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

София, Бул. Витоша 89Б, Милениум Център, етаж 8

Дата:

15.02.2024

Организация:

Cargotec Bulgaria
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Cargotec Bulgaria може да получите ТУК