Senior Credit Control Specialist



We are the leading global information services company, providing data and analytical tools to our clients around the world. For a fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies”. We employ approximately 17,500 people in 44 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil. Position Title: Senior Credit Control Specialist We are looking for a new colleague to join our Accounts Receivable team, part of Experian Global Finance Services (GFS). Recently voted as one of the Top 20 Shared Service Organisations by SSON analytics, we are committed to continuous improvement. Global Finance Services is the fastest growing area of the Experian finance team with c 50% of the Experian Finance roles within this organisation. Global Finance Services is based in 4 main locations: Kuala Lumpur, Malaysia; Sofia, Bulgaria; San Jose, Costa Rica; and Santiago, Chile with satellite offices in Nottingham, UK and Costa Mesa, US. The main purpose of this essential for the business role is to convert sales of services into cash. The person in this role will take ownership for all activities in our clients’ list by monitoring customer account balances and promptly notifying clients for outstanding balances. The key for successful performance is to manage to combine collections with good stakeholders management approach. The Senior Credit Specialist is the Subject Matter Expert for a challenging ledger of clients and he/she is closely working with the Supervisor on projects, reporting and overall support of team members. Responsibilities: Liaise with external business clients over the phone and email in to ensure prompt payment Responsible for chairing meetings and reporting with different people within the business (Sales, Finance Directors, Divisions and Clients) Manage an experienced ledger of high spending clients with challenging & complex accounts Drive debt calls with clients and internal stakeholders along with supporting team members on debt calls Train New Starters and Lead the buddy system Lead the team in the absence of the AR Supervisor Contribute to the AR Senior management working group Reconciliations of accounts Hit monthly, quarterly and annual collections targets Resolve queried debt UAT on new process or system implementations Participate and drive improvements and building of such mindset in the team Requirements: 3+ year experience in credit control collections methods Relevant higher education degree Fluency in written and spoken English Experience in working on the phone speaking to clients Experience in managing internal and external stakeholders at different levels Ability to consistently demonstrate deep personal drive and accountability for great performance Ability to ensure maximum contribution to a positive working culture Target focused individual Experience in leading a team or managing a team will be considered an advantage Proficient in Microsoft Word and Excel In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates. The health and wellbeing of our people is a top priority. That’s why if you join us we will provide you with the benefits which fit your needs through all the stages of your life.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.


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Експертен персонал без ръководни функции





Населено място:

Гр. София


Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784




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