Delivery Manager

Описание

Delivery Manager

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
IBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide. For our fast-growing multi-vendor support team, we’re looking to hire Delivery Manager with client-first mindset and eager to learn. In this challenging role, the Delivery Manager will be the contact point for all team members. He/she will need to act proactively to ensure smooth team operations and effective collaboration, assessing training needs, develop, execute and monitor technical and soft skills training programs and activities. In this role, you’ll be expected to meet the needs of the team.

Main Responsibilities:
Lead all projects and activities in Global technology services
Actively collaborate with clients in order to define their business needs and achieve the financial goals of the division
Responsible for the business strategy of the division
Identify and implement new business solutions with regards to the optimization of the processes in the division
Assume full responsibility for the personal management in GTS, including annual goal appraisal (Check point), nomination of employees with high potential and other initiatives related to development of the employees in the division
Define individual business goals in so called `Checkpoint goals which is inseparable part of the present job description
Constantly identify and implements solutions for improvement of the work processes in his/her field of responsibility
Performs different dispositions of the employer, regarding his labor obligations, in correspondence with the legislation

*This is a role that would require willingness to work in swing/night shifts (US prime shift).

Please note that this is an internal only position and limits candidates to current IBMers of the same employing entity as the posted position.

Required Technical and Professional Expertise
Minimum 2 years of previous people management experience
Excellent communicative skills
Excellent organizational skills
Excellent computer skills – MS Office
Good analytical and problem solving skills
Strong customer driven focus
Good presentation skills
Ability to work in a high pressure, dynamic situations, with a large degree of autonomy
Ability to produce and maintain quality documentation

Preferred Technical and Professional Expertise
none

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

31.12.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК