Tech Financial Services Representative

Описание

The role would mainly require you to become our Platform Master and liaise with departments like Production, Dealing, Development, IBOps and API, to be able to solve client questions regarding our products, platforms, pricing and different settings. You will also help communicate feedback and client request internally to ensure we are providing the features and functionalities our clients want. 

Primary responsibilities (not limited to)
- Liaise with different departments to resolve client tech questions, provide feedback and communicate requirements
- Assist clients via Emails, specialized chats, conference calls regarding subjects ranging from platform technicalities to ensuring clients have all they need in order to get trading
- Assist other FSR and Sales colleagues’ via Live Chat when needed as well as provide full support to other team in tech related matters
- Work and coordinate with multiple FXCM departments as well as your colleagues to ensure client requests are always satisfied
- Perform other assignments and tasks as assigned by Management
- Manage the FXCM App Store     
- Develop and maintain FX and CFD product guide and trade execution knowledge    

Requirements
- High level of general computer proficiency
- High level of critical thinking and analytical skills
- Ability to quickly grasp new materials and concepts quickly and efficiently
- Ability to consistently reach both personal and departmental qualitative and quantitative targets
- Excellent written and spoken English

Advantages for the position:
- Ability to discuss financial markets and factors that move them in a clear manner to clients
- Previous experience in a Customer Service position
- Previous experience working for a regulated Forex/CFD broker
- Personal trading experience
- Programming experience

Hours: 40 hours/week - Monday to Friday, Flex Hybrid WFH and WFO – Day Shift

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Профил:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Административен персонал, Експертен персонал без ръководни функции

Категория:

Финанси
Инвестиционни посредници
Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

ул. Хенрик Ибсен 13, Саут Парк Билдинг, ет. 2, София 1407

Дата:

09.06.2022

Организация:

Stratos Support EAD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Stratos Support EAD може да получите ТУК