Senior Billing Executive with Spanish

Описание

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Job Description

What you'll be doing?

· Daily monitoring of the respective team’s queues, workload prioritization and distribution across the team
· Ensuring KPI’s/SLA’s are met for all Business Units and proper planning and actions are taken to achieve them
· Act on as a first point of contract for escalations and process queries
· Support month end activities and co-own the month end checklist completion
· Troubleshoot billing issues and escalate to the relevant teams and management level
· Prepare monthly reports
· Adhering to internal and external audit requirements; support in the performing of process quality and compliance audits
· Provide high level overviews of team performance
· Identify process gaps and opportunities to improve efficiency and effectiveness
· Maintain and update process documentation and process maps
· Provide training to newcomers and knowledge sharing sessions to stakeholders and colleagues
· Regularly update and improve the new hires onboarding plan
· Act on as a first point of contract for stakeholder queries and escalations and work towards a win-win solution

Qualifications

What you'll bring?

· 1+ year of related experience;
· Relevant higher education degree;
· Fluency in written and spoken English and Spanish;
· Proven experience of training and supporting new hires;

Additional Information

We offer:

· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
· Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
· Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
· Opportunity for Flexible working hours and Home Office

In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.

Interested to find out more about our Experian Bulgaria team, review our candidate book: https://view.pagetiger.com/experian-bulgaria-candidate-book/experian-bulgaria-candidate-book-2020

Experian across EMEA and APAC leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Финанси

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

29.12.2022

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за ЕКСПИРИЪН БЪЛГАРИЯ ЕАД може да получите ТУК