Senior Business Analyst (Fraud & ID)

Описание

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

Job Description

The BSO team

The Fraud and ID BSO (Business Support and Optimization) team is an international team established in 2012 as a separate unit. Until 2017 the main purpose of the team was to support our clients once their systems were being delivered. In 2018 the team merged with the Delivery team, proofing that both teams work better together, gaining experience and knowledge in both domains.

What you'll be doing:

· Delivery and support of the company Fraud and ID products
· Gathering, analyzing, and understanding software configurations, identifying ways to improve system and business performance through enhanced configuration, best practices, and optimization recommendations
· Utilising extensive product knowledge and subject matter expertise to contribute effectively to strategic and technical solution design / enhancement in support of a client’s ongoing business needs
· Preparing reports and analyzing KPIs for measuring and assessing system performance
· Leading end to end client solution reviews and effectively facilitating associated workshops and client meetings
· Defining best practice risking strategies and optimize fraud strategies to achieve required KPIs
· Contributing effectively to Business Support related cases, incident, and problem management issues, liaising with 1st / 2nd / 3rd lines of support as appropriate
· Working closely and collaboratively with our clients to identify way for improving their processes and experience in support of increased return on investment
· Designing product features and helping product evolvement by suggests improvements and identifying gaps

Qualifications

What you'll bring:

· At least 4 years of experience of working in a customer focused function preferably as Business Analyst, Product Owner, Technical/Business Support, Risk Analyst or relevant
· Degree in Business Informatics, Computer Science, Applied Mathematics, Finance or equivalent related work experience
· Fluency in spoken and written English
· Advanced knowledge of Microsoft Excel required
· Ability to interpret client business needs and translate them into application and operational requirements via verbal communication and project documentation
· Demonstrable experience of data extraction, formulation, manipulation, and analysis
· Working knowledge of XML
· Excellent verbal and written communication skills with the ability to interact with a diverse group both internally and externally
· Ability to plan and prioritize multiple workstreams effectively, reporting progress throughout and highlighting opportunities for additions to workload at the earliest opportunity
· Readiness to embrace technology and available tools and processes to best facilitate regional team working i.e. Live Meeting, Video Calls, document / knowledge repositories etc

It will be considered an advantage if you have:

· Certification in ITIL
· Project Management experience and skills
· Strong working knowledge of SQL, relational databases and associated terminologies and tools i.e., TOAD, SQL Developer
· Knowledge and experience in Fraud & ID

Additional Information

We offer:

· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
· Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
· Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
· Opportunity for Flexible working hours and Home Office.

In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Финанси

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

23.07.2024

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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