Expert, Client Activation and Portfolio Growth, Sofia

Описание

Основни задължения
Drive the activation of newly acquired clients, with strong focus on early usage and 90-day activity
Develop and execute initiatives to improve penetration of onboarding offers and migration to higher plans
Design and manage upsell, retention, and engagement actions for existing clients
Plan and coordinate direct CRM campaigns through SMS, Viber, e-mail, and other channels
Monitor the performance of digitally onboarded clients and identify actions to improve conversion and activation
Prepare business cases, performance tracking, and recommendations based on KPI analysis
Support training efforts by preparing materials and participating in rollout and communication to the sales network


Изисквания за заемане на длъжността
What success looks like in this role:

You will be expected to contribute to measurable improvement in:

acquisition and activation of new clients
90-day activity of newly onboarded clients
upsell from entry offers to higher-value plans
retention and engagement of clients on preferential and individual offers
increase share of digitally onboarded customers
Profile we are looking for

Experience in banking, payments, telecom, FMCG, or another data-driven commercial environment is considered an advantage but is not mandatory
Strong understanding of client lifecycle management, campaigns, pricing, and portfolio growth
Ability to translate business goals into concrete actions and measurable results
Comfortable working with KPIs, performance analysis, and commercial reporting
Strong coordination skills across product, sales, digital, and support functions
Hands-on mindset: able to move from idea to execution without excessive complexity
Experience with digital onboarding, mobile adoption, CRM campaigns, or customer engagement initiatives is a strong advantage
Experience in project work or systems-related change is an advantage
Why this role matters:

This is a high-impact role with direct influence on how we acquire, activate, retain, and grow Small Business clients. It is an opportunity to shape commercial outcomes across the full client journey and to work on initiatives that combine business growth, digital adoption, and product development.


Ние предлагаме
Excellent opportunities for professional and career development in one of Bulgaria’s leading banks
Food vouchers in the amount of up to 102.26 EUR per month
20+5 paid holiday leave
Additional Health Insurance
Annual bonus scheme depending on the achieved results
Favorable conditions for housing and mortgage lending, as well as for bank products and services
Preferential conditions for Multisport / CoolFit card
Discounts in various companies
Professional trainings for specific knowledge and skills
Refer a Friend Bonus;


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CV

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Банково дело

Държава:

България

Населено място:

Гр. София

Адрес:

ул. “Московска” 19, Централно управление

Дата:

29.04.2026

Организация:

Банка ДСК АД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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