Adoption Services Specialist

Описание

Job scope/summary:

The Adoption Services Specialist is a critical role with the objective to effectively manage the services related to the Smartsheet application used by Adoption (Transition & Transformation) Managers. Core services include license management, development of Smartsheet templates/dashboards, training activities and maintenance/ support services. In addition, the Smartsheet Services Specialist assists with content management, MS SharePoint / Team administration and project coordination. Deliverables are typically time sensitive and must be provided according to a pre-defined schedule therefore good time management skills are required.

Job specifics/responsibilities:

Collecting status updates and coordinating project plans
MS SharePoint / Teams administration and support
Developing application standards (Smartsheet)
Resolution of maintenance and support requests
Smartsheet License Management and Control Center Administration
Release and Change Management
Reporting to relevant stakeholders
Working with HP internal systems on data management
Extracting raw data from various databases & tools
Ensuring proper follow-up with management
Participation in improvement projects and initiatives
Operational Smartsheet activities, e.g. monthly data loads, deal specific support

Key deliverables/accountabilities:

Maintenance and support requests are processed in a timely manner
Project deliverables are delivered according to the schedule
Development of new features is done as specified
Release management including testing and deploying Smartsheet solutions
Smartsheet content is created in assigned knowledge domains and up to date
Required reporting is provided
Operational responsibilities completed on time

Working relationships:

Internal:

Adoption Leaders and Subject Matter Experts
Global Customer Success Practice
Other HP entities using Smartsheet

External:

Smartsheet
HP Suppliers and Partners

Education (degree) and professional experience required:

Bachelor’s degree or equivalent
1+ year previous experience in Services/Partner Management, IT or Operations

Other requirements:

Fluent in written and verbal English
Personal skills and qualities:

Ability to work with multiple priorities – multi-tasking
Excellent organization skills and experience to work with deadlines
Strong analytical and summarizing skills
Team player
Very good communication skills – outgoing, natural communicator
Good presentation skills
Ability to operate effectively within a virtual (cross-cultural) team
Technical skills (procedures and documents the employee has to be acquainted with):

MS Office; Excellent Excel skills formulas, pivot tables, conditional formatting etc.
Smartsheet advanced user experience incl. development of templates and dashboards
We love our work environment and career growth journey. We think you will too:

Inspirational and collaborative team that supports your growth
Various career paths that foster your development in various fields (e.g. business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
The great professional exposure with a wide range of collaborators (e.g. Market leaders, global functions, senior management) empowers you to have a meaningful impact
What do we offer:

Additional medical insurance
Life insurance
Additional days paid leave
Food vouchers
Wellness program (incl. Multisport cards)
Work-life balance support including work from home opportunities
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9

Дата:

22.05.2023

Организация:

Hewlett Packard Enterprise
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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