Disputes Support with German and English - Hybrid model

Описание

Disputes Support with German and English - Hybrid model
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global giant operating in a wide variety of fields. We are on the
lookout for determined, organized and team-oriented individuals for the role of Disputes Support with German and English - Hybrid model.

Essential Duties and Responsibilities:
* Managing customer queries/disputes promptly and accurately;
* Utilizing technology for effective service delivery and data management;
* Resolve issues through Disputes Management Team and providing feedback and support
to Disputes Team Lead
* Completing Disputes procedures efficiently and handling follow-up issues on Disputes;
* Maintaining and updating Disputes work instructions, supporting team members and
providing guidance on Disputes processes;
* Working with the Business Unit for smooth Disputes process transition to Shared Services
Center and assisting the transition team;
* Continuously improving end-to-end processes, ensuring compliance with company policies
and delivering top-quality service to stakeholders;
* Building strong relationships with the Business Unit stakeholders, working closely with their
Finance teams and other departments;
* Providing requested documentation promptly and collaborating with audit teams during
financial audits.

Requirements:
* At least B2 level in German and English language;
* Previous experience Shared Services environment or Call Centre;
* Determined and driven to provide excellent customer service;
* Skilled with time management, planning, and organization;
* Confident communicator with excellent soft skills;
* Team-oriented mindset and a proactive approach to work;
* Bachelor's degree.

Our client offers:
* Attractive rewards and compensation plan;
* Social benefits, corporate discounts and recognition programs;
* Hybrid model of work, standard working time (Mon-Fri, 09-18h) and a full-time employment;
* Initial training during the first 4 weeks;
* Opportunities for career and talent progression growth;
* Excellent health and wellbeing conditions, plus social activities and events;
* Modern and comfortable working environment and tools.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number IA_DSGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Контакт център (call centers)

Държава:

България

Населено място:

Гр. Варна

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

13.05.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК