Customer Relations Solution Management Center Intern (Internship)

Описание

We are seeking students to join our reinvented Internship Program in Bulgaria, win alongside our remarkable team, learn and create their own future.

By joining HP you will become one of the founders of a start-up company with more than 60 years of history on the market. You will have the chance to learn everything you want to know about our portfolio which includes commercial PCs, tablets, notebooks, printing and also will be part of the leading innovation in 3D printing that will revolutionize the manufacturing industry like never before.

Over 6 months, we’ll use our knowledge and experience to give you a real taste of the most iconic tech company worldwide. We will teach you how to create, execute and celebrate business wins. By joining the team, you will play a role in business enablement (strategy, analysis and operations). You will become the talent, everyone would want to have on their side.
You will begin your journey earliest in November 2021, going through an on-boarding phase and two game levels:

• Month 1: Taking classroom theory into practice, you'll start learning about the business, our secret language and strategies, and getting to know our amazing people. Your own opinion will count every day

• Level 1 (Month 2-6): Then you will be given your own projects and play on the battle field straight away. We will help you pick-up and conquer challenges.

• Should you show great results, you contract might be extended for another 6 months, leading you to Level 2 (Month 7-12): This will be your time to shine and showcase all you have learnt so far. Expect to jump-over a raised bar.

During the internship your Manager / mentor will keep a close look at your development and will dedicate time to set clear goals and provide you feedback along the entire program. You'll have access to 10, 000+ learning nuggets to sharpen your business acumen and professional skills. Beyond that, you will train, practice and have fun, alongside your intern peers, HP best professionals, learning also from senior managers that can help you take your career forward.



Job scope/summary:

CS (Customer Support) EMEA organization is managing support & services delivery for HP Inc. consumer & commercial products (call support, unit repair, accessory replacement, extended services) over all EMEA countries. Support & services offer is operated through a network of delivery partners, as well as thousands of retailers & resellers channel partners dispatched over Europe.

Objectives of the organization are to provide best service, increase Total Customer Experience and drive Services Revenue Growth.

SMC team is part of the Complaint Relation Team (CRT), which provides support to complaining customers in EMEA for all HP Inc. products. The role of the CRT team is to restore loyalty of our customers after a weak customer experience with HP Inc Support (CS EMEA).


Job specifics/responsibilities:

• As Customer Relations Solution Management Center Intern you will be involved in:

• Supporting the Material Sourcing via S4 – one of the strategic initiatives of the organization.

• Considering the short product lifecycles, the continuous evolution of product specifications and the existing tools, support a solution to assist CRT agents identifying the right replacement product for our customers when providing a commercial solution.

• Supporting the front office agents to execute low/medium/high-cost compensations according to existing guidelines.

• Supporting the CRT teams in resolving the customer problem.

• Supporting the CRT teams in mitigating the impact of the initial experience.

• Restoring the loyalty of the customer.

• Key deliverables/accountabilities:

• Optimize the process to choose a replacement unit, order it and trace it until it is received by the customer, aiming to reduce the current effort dedicated by the different teams.

• Revamp of the SMC sharepoint structure and content, to have it become the main point of reference for the team.


Education (degree) and professional experience required:

• Bachelor or Master degree student – currently enrolled in education 3rd, 4th year of studies.

• Experience in virtual team environment will be an advantage.



Other requirements:

• Excellent level of English both written and verbal.

• Other languages knowledge would be an asset.



Personal skills and qualities:

• Customer-centric approach, quality oriented, can-do attitude, positive team player.

• Demonstrate common sense, show sense of urgency and creativity.

• Eagerness to learn and improve, good listener, diplomatic, conscientious, and tenacious.

• Strong communication skills; Good level of planning and organizational skills.

• Out of the box thinking – able to find solutions.

• Able to apply tools and technology to produce results.

• Able to understand global business processes and identify impact of change.



Technical skills (procedures and documents the employee has to be acquainted with):

• Basic experience and literacy of MS Office products – Word, Excel, PowerPoint, Outlook.

• Reporting tool /Data management is an advantage not a must.


We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
Без професионален опит

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9

Дата:

12.05.2022

Организация:

Hewlett Packard Enterprise
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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