Remote Network Support Engineer with German and English

Описание

Remote Network Support Engineer with German and English
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking.
If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Role and Responsibilities
IBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

Network Support Engineer - Tier 1 is a Customer Service Engineer role that is a member of a technical team who’s responsible for owning and resolving support requests raised by customers. The team includes mostly engineers with dual language proficiency. The ideal candidate will be fluent in English and German.

Main Responsibilities:
• Troubleshoot and resolve customer queries and issues related to Cisco networking products.
• Providing technical support in English and German, with proficiency in any other major European language considered a plus
• Demonstrating soft skills and technical skills that contributes to client satisfaction. Provide problem determination / problem source identification for known and published problems
• Work within a fast-paced environment while achieving high levels of accuracy with the information provided by the customer
• This position will require ongoing skills development activities and successful completion of all required training curriculum.


Required Professional and Technical Expertise
• At least 6 months of experience in related customer support role. Experience in a technical support role is an advantage
• Basic understanding of IT networking, i.e wireless, routing, switching, firewalls
• Experience with Microsoft Operating systems and Microsoft Office at advanced user level
• Bachelor's Degree (or equivalent) in Engineering or similar technical field
• Ability to communicate in English and German, spoken and written at B2-C2 level


Soft Competencies
• Excellent communication skills
• Excellent organizational skills
• Good analytical and problem solving skills
• Ability to work within a team
• Ability to produce good documentation
• Focused & Results orientated


Preferred Professional and Technical Expertise

+ CCNA or equivalent Cisco certification is a plus
+ 1 or more years of Technical Support experience is a plus

This is an excellent opportunity to develop yourself in a fast growing team in the IBM’s Client Innovation Center and contribute to the future success of TSS, IBM, and our clients.

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when you’re looking for your next career challenge? Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Телекомуникации - инженери и техници

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

07.01.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК