Voice & Video Support Engineer

Описание

IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

You will be part of:

The Voice and Video Engineer role is is a member of a technical team who’s responsible for owning and resolving support requests raised by customers.


You will support a product family of voice/video conferencing cloud applications, hybrid services and along with phone and conferencing end points connected to the cloud.

• Ensure that technical documentation (not included in the product documentation) that is needed by customers to effectively troubleshoot the product/solution is created and available for use.
• Innovate – Identify and work with BU to enhance tools, script automation, or other activities that will enable the support engineers to work more efficiently and speed accelerate issue identification and resolution.
• Collaborate and build effective working relationships while solving customer issues, managing expectations in a sometimes-high pressure and fast paced environment that leaving the customer feeling cared for and valued.

You will be considered successful if you have skills as:


• Networking – Routing Switching (TCP/QoS)
• Microsoft Solutions (Exchange, Active Directory, LDAP)
• Microsoft (IIS, SQL), VMWare, Linux, SSL Certs
• Strong working knowledge and support experience of Microsoft Office, Windows, Mac OS, iOS, Android OS.
• CUCM
• Telepresence (VCS Expressway, VCS controller, TMS, Conferencing, TPS)
• Protocols (SIP, RTP, DTMF, SAML, SMTP)
• Web Proxy
• Web API

Soft Competencies:

• Excellent verbal and written communication skills
• Excellent organizational skills
• Excellent analytical and problem solving skills
• Focused & Results orientated
We offer:


• One of the newest and most expensive tech labs in IBM Europe to enhance your work experience when troubleshooting technical scenarios
• Company covered certification – Cisco CCNA / CCNP / CCIE
• Access to both IBM and Cisco knowledge base
• Opportunities to grow inside that company – both vertically and horizontally
• Competitive salary
• Flexible working hours
• Social benefits for our team members
• Corporate Discounts

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Телекомуникации - инженери и техници

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

08.01.2020

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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