Business Porting Specialist with Dutch and English- София

Описание

Are you ready to take your career to the next level?
Looking to make a change TODAY?

We want to meet YOU!

Sutherland environment is success focused, team-oriented and laser focused on Experiences that Matter to our set of Global organizations. Do you have the ability to thrive in a fast paced, self-starting environment? We are looking for candidates with a passion for people and the ability to delight our most coveted asset, our customers!

Phone numbers are an integral part of our customers brand and as such are the single most important component to ensuring success. At Sutherland, our Porting Specialists serve as the owner of the porting relationship and focus solely on driving the transition of our customer phone numbers from their current carrier to a Cloud platform.


Main Responsibilities
Present porting process and document specifications to customers on Onboarding Kick Off Calls
Work directly with the customer to define the documentation needed in a clear and concise manner
Send, scan, collect, organize, and update customer data; save and update customer's files
Submit a clean documentation package to ensure expedience
Follow up with all customers to communicate incomplete or missing paperwork
Clearly communicate porting statuses with customers by email and phone
Submit and check statuses of submitted pending port requests
Submit trouble tickets to providers for any ported number issues
Submit all change requests with needed rejection information received
Return any phone messages and reply to customers' emails
Take escalated customer calls
Urgently engage with appropriate contacts to address any porting rejections.

Requirements
Strong administrative background in a fast-paced environment
Must be able to multi-task
Very detail-oriented with time management skills
Proficient with Microsoft Office (Word, Excel, Powerpoint, and Outlook)
Possess an enthusiastic attitude and be willing to support whatever the department needs
Superior organizational skills
A professional and pleasant voice with outstanding communication and telephone skills
Excellent language skills in Dutch and English

You will get to enjoy
A very competitive salary
Attractive performance incentives
Top-notch training
Unique social benefits package which includes: additional health insurance, life insurance, food vouchers, gift vouchers, and internet allowance
Employee recognition programs

It’s not just a job, it’s your career.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Профил:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Студенти/Стажанти, Неквалифициран персонал, Административен персонал, Експертен персонал без ръководни функции

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

21.07.2021

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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