Quality Analyst (Client exposure)

Описание

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Our Quality Analyst get to:

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Keep management updated: Relay important information in the form of timely and accurate reports
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Produce quality audits, coach team members and participate in internal and external calibrations


Our most successful candidates will have:

Bachelor’s degree
Experience with process documentation
Experience as quality specialist (1-3 years)
Be able to work in MS Office
Have advanced-level knowledge of Excel
Be able to work in a fast-paced environment
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Identity and Access Management background or familiarity will be considered advantage
Additional information

Additional information:

Additional health and life insurance coverage
Generous annual leave
Food vouchers and various discounts
Transportation / Utilities allowance
Competitive salary and clear career progression
World-class on-the-job training
Fully remote opportunity - Bulgaria based
All your information will be kept confidential according to EEO guidelines.

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Профил:

Ние предлагаме

Вид заетост:
Непълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Студенти/Стажанти, Експертен персонал без ръководни функции

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

30.03.2026

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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