REMOTE Customer Support with German for Global Streaming Provider

Описание

Location: RЕМОТЕ (Work from home using a laptop)

Job Type: Flexible working hours (Monday to Sunday, 10 AM to 1 АМ)

About Us:

We are a leading streaming platform committed to providing excellent service and seamless experiences for our global customer base. We pride ourselves on having a very healthy, helpful, and friendly team environment where everyone’s contribution is valued. Join us and help deliver top-notch customer support in a dynamic, supportive, and fun atmosphere.

Position Overview:

We are seeking a dedicated and multilingual Customer Support Specialist to join our team. In this role, you will assist our customers by responding to their emails and handling a low volume of inbound calls. Your primary focus will be providing excellent support in German, while ensuring smooth communication in English as a secondary language. This is a remote position, so you’ll be working from the comfort of your home using a laptop. The working hours are flexible, but you must be available between 10 AM to 1 АМ, Monday to Sunday.

Key Responsibilities:
Respond to customer inquiries via email, providing timely and effective solutions.
Answer inbound calls with professionalism, addressing customer concerns.
Troubleshoot issues related to the streaming platform and offer appropriate solutions.
Collaborate with other departments to resolve complex issues and improve customer experience.
Maintain accurate records of customer interactions and feedback.

Required Qualifications:
Fluent in German (spoken and written) is a must.
Proficiency in English is required (B2 or Higher).
Strong multitasking abilities and organizational skills.
Ability to work efficiently under pressure and manage multiple tasks simultaneously.
Availability to work flexible shifts, Monday to Sunday, from 10 AM to 1 АM.
Excellent communication and problem-solving skills.
Must have a reliable internet connection and work from home using a laptop.

Why Join Us:
Long-term job security with a permanent contract.
Additional health and life insurance coverage.
Generous annual leave, including wellness days.
Food vouchers and paid breaks.
Competitive salary and clear career progression.
Flexibility to work remotely.
World-class on-the-job training.

But Wait, There's More!
Fully digital employee services with eSignature.
Employee assistance program for psychological support.
Exclusive employee discounts portal.
Lucrative employee referral program.
Rewards and recognition for your achievements.
Relocation package for those moving cities or countries.
Multisport card coverage.
In-house learning portals with certification options.
Gift for birth or adoption.
Corporate social responsibility events and team-building activities.
Exposure to global business insights and practices.
Additional information

All your information will be kept confidential according to EEO guidelines.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език, Френски език

Трудов опит:
Без професионален опит

Образование:

Профил:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Студенти/Стажанти, Експертен персонал без ръководни функции

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

11.02.2025

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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