Sr. IT Service Desk Specialist- София

Описание

Who We Are

Sutherland is a worldwide leader in digital transformation and superior customer service. We are the engine behind the experience giants of today—the companies best known for the transformative experiences they deliver, working in a broad range of industries, from Technology & Travel to Telecommunications, Banking, and so much more.


What We Are Looking For

Sutherland Bulgaria is looking for a motivated Senior IT Service Desk Specialist to join our dynamic and multicultural Team in Sofia. If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you.

As a Senior IT Service Desk Specialist you will oversee setting up, managing, and troubleshooting the technology systems that our business uses to maintain computer and software networks. Your duties will include responding to hardware problems, updating system software, and tracking the data and communications used on our network. Your main purpose will be to maintain and improve the technical systems to ensure all our employees have the technology they need to complete their work and all important files and information remain safe and intact.


Your Role
Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems.
Document, maintain, repair, upgrade, or replace hardware and software for laptop and desktop systems and support and troubleshoot user account information including rights, security, user groups, and email accounts.
Assist in the ramp activity of new and existing business and champions the relationships between the IT department and our Service Delivery programs.
Creatively deliver support and solutions to our user base, while providing a positive customer experience.
Assist SMEs, Technical Communications Officers, and all functional IT groups: In the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote support.
Work alongside service delivery, and other IT team members: To move/add/change service delivery programs, and constantly investigate into process improvement opportunities.


Job Requirements
Computer science or related degree(s).
Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell.
No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools.
The position reports to the Site Associate Manager and may require travel as needed at direction of supervisor & leadership, with flexibility in hours worked.
Excellent problem-solving and critical thinking skills.
Keen attention to detail.
Efficient troubleshooting abilities.
Great customer service and interpersonal skills.


What We Offer
Competitive Salary according to job market.
Join a recognized market international market leader and enrich your CV by working for renowned worldwide brands.
An ambitious company culture, encouraging internal promotions and professional development.
Excellent social benefits package.
Top-notch on-the-job training.
Team Building and social activities, participation in voluntary work, charity causes.

The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Профил:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Студенти/Стажанти, Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

12.12.2023

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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