Service Delivery Consultants L2

Описание

The Level 2 Front-office application support would include but are not limited to managing user requests for ticket management; add on functionality (add new function to existing clients); user and client administration; user incident management and on call rotation by roster. Front office is more end-user facing. Data is a key component of Front Office activity. 

The Level 2 Back-office application support would include but are not limited to receive and troubleshoot Tool related problems escalated by front office team; coordinate Service Restoration to meet the Service Levels; perform health checks; accept New Releases from Global Packaging team; implement Patches; address back-end related issues with servers; provide on-call support through rotational pager. Back office is more System facing. Dealing with the application and is responsible for keeping it up and running the way it should. 


Requirements:
- Bachelor degree in Computer science, Computer Engineering or equivalent
- 2-5 years’ experience within IT Operations, infrastructure services support 
- Strong knowledge of Service Management (HPSM) application
- Strong knowledge of Scripting – Unix Shell, & Windows scripting
- Good understanding of Interfaces architecture with OVSC and/or HPSM / HPAM
- Good knowledge of Databases (Oracle and SQL)
- Good knowledge of Web clients, Siteminder, Tomcat, Apache, & SOAP web interfaces
- Preferred to have experience with Event Driven Integration (Messaging, Publish/Subscribe, Send/Receive)
- Troubleshooting and debug
- Excellent communication skills
- Ability to follow processes
- Preferred to have ITIL Foundation Certification

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Профил:

Ние предлагаме

Вид заетост:
Непълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. гр.София

Адрес:

София 1000, ул. Карнеги 11а

Дата:

28.07.2014

Организация:

Probook
Фирма/Организация - Директно търсеща служители

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