Customer Service Representative with French and English

Описание

Due to the rapid growth and expansion of company operations, currently we are looking for more people to join our Customer Care team.

You will be the face of the company and first point of contact with our growing international customer base. You will be providing top-level customer service over chat, email, and/or telephone. Your day-to-day responsibilities will have a direct impact on shaping up and carrying out our mission to not only meet but exceed our customers’ expectations all the way.

Your Responsibilities:

Prompt and professional online communication with our customers;
Troubleshooting and solving technical problems for our customers;
Helpful and knowledgeable assistance to customers with their website maintenance;
Ensuring tasks and client requests are handled properly in a timely manner;
Be open to a diverse working schedule including weekends and night shifts;
Our Expectations:

Fluent written French;
Fluent written English;
Strong communication skills;
Great attention to detail;
Must possess strong problem solving and analytical skills;
Able to comfortably work in fast-paced and constantly changing environment;
Good time management and multitasking skills;
Willingness to learn, work and develop your potential;
Ability to work independently as well as in cooperation with our team;
The following will be great advantage, but is NOT required:

Previous experience in the customer service field;
Knowledge of any of the following Open Source platforms is a plus: Joomla!, WordPress, Magento, Drupal, PrestaShop, OpenCart, etc.;
What We Offer:

Education: even if you have no technical knowledge, by the end of your first 6 months with us you'll have completed over 20 extensive training sessions ensuring that you're up to speed with the competitive IT industry;
Great opportunity for personal and professional growth through active mentoring by your teammates;
Young and diverse team of passionate and self-motivated professionals;
Friendly company culture built entirely around people's happiness;
Extremely competitive salary with end-of-year bonuses and special achievement awards;
Excellent working conditions with lots of benefits, such as additional health care, sports sponsorship, company organised family vacations and many more;
Carefully designed office environment to stimulate your productivity;
If this sounds like something you’d be interested in, we'd love to hear from you!

Please note: Due to the large number of application that we receive, only shortlisted candidates will be contacted for further steps.

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:

Образование:

Профил:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Интернет
ИТ и Компютърни специалисти
Хардуер/Разработка и поддръжка
Софтуер/ Разработка и поддръжка

Държава:

България

Населено място:

Гр. София

Адрес:

Racho Petkov Kazandzhiata 8. fl.3

Дата:

06.04.2016

Организация:

TN Global
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за TN Global може да получите ТУК