Process Manager - Reporting and Analytics

Описание

Astrea Human Resources was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
We started with an office in Sofia and in a couple of years of professionalism we managed to grow in a number of cities – Plovdiv, Stara Zagora, Veliko Tarnovo, Varna, Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – we are looking for a motivated professional to fill the role of Process Manager - Reporting and Analytics.

Essential Duties and Responsibilities:
* Manage a team for the collection, analysis, synthesis, and standardization of all SLAs, KPIs and other operational metrics;
* Appropriate MicroStrategy and a variety reporting solutions to support data analysis;
* Participate in the establishment and support the rhythm of business for all constituencies;
* Creating documentation, tools, and processes to support future directional goals;
* Working with all international teams of the company to ensure reporting and analysis of data is consistent across all business units;
* Development of daily operations - development and management of more efficient reporting tools and techniques in order to get a better the measurement and management of agent performance;
* Identify issues and opportunities through coordination of regional support resources;
* Ability to deal with uncertainty and dynamic business requirements;
* Actively participate in pre-transition benchmark definition of current operating levels;
* Perform analysis to identify and promote opportunities for simplification and implement changes as necessary;
* Being involved in business process improvement activities and assignments as required.

Requirements for the role:
* Relevant education – MBA preferred;
* Six Sigma Black Belt will be considered an advantage;
* At least 5 years of experience in Business process management, Business process improvement, Data analytics, Process design, BPO/BPI;
* Experience with Business Intelligence (BI) tools and MicroStrategy reports;
* Excellent understanding of Data elements, database architecture and query development;
* Implement queries, metrics, and canned reports using tools to ensure data quality – SQL, Access etc.;
* Strong analytical, communication and time-management skills.

Our client’s offer:
* Excellent working conditions in a reputable company;
* Attractive remuneration and Social package;
* Ability to grow professionally.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. N NS_MRA).

Only the shortlisted candidates will be contacted in a timely manner.

All personal information provided by you is protected by the Commission for the Protection of
Personal Data (Astrea MT Ltd. – reg. No. 1578, exp. 10.04.2018 from MLSP).

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Средно управленско ниво

Категория:

ИТ и Компютърни специалисти
Телекомуникации
Aдминистративна дейност и продажби

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

26.09.2016

Организация:

Астреа МТ ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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