IT Support Manager with German

Описание

For more than 20 years Easy Consult has been a trusted partner for domestic and international clients, delivering tailor made HR solutions and consulting. Striving to be a market leader we are always on the look for the latest trends, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

During the last couple of years, we have built specialized recruitment teams, developed expertise and streamlined our services to accommodate the industry specific needs of the following economic sectors: BPO; ICT; Sales, Marketing & Administration; Logistics & Transportation; Finance & Banking; Manufacturing & Engineering.

On behalf of one of our client, we are looking for dedicated IT Support Manager to join their team.

As IT Support Manager you will be responsible for the team of 3 providing the IT Helpdesk, 1st level support across the company. You will be managing the team that are key in keeping the company's team up and running whether from home or in the office. The role is the escalation point between 1st level and 2nd level IT support and internal clients.

Our client works hard to stay at the forefront of technology to support our employees and customers, you will have the opportunity to be involved in those key IT decisions.


What will you be doing?

• Maintaining strong relationships across the leadership team, internal clients and IT.
• Responding to technical queries of internal customers, using a ticket system
• Acting as main point of contact for troubleshooting and escalation
• Managing client hardware and software and assessing needs of internal customers
• Setting up computer systems (hardware and software) for company's staff across Europe
• Technical moderation of web conferences and webinars
• Administration of cloud-based applications
• Resolving system and application issues, where required with support of suppliers
• Optimising internal IT processes
• Measuring service satisfaction levels
• Performing routine IT housekeeping tasks
• Managing the purchase of IT material and components
• Supporting the Information Security Management Systems (ISMS) for the Sofia office


Team structure: You will be providing guidance and support to the IT Helpdesk Team.

You will receive guidance and support from the Director, IT and Information Security, the IT Backend Team and IT Security Team.


What do we want from you?

• Significant relevant experience in the IT business/system administration, team management experience is strongly preferred.
• Customer service orientated with good communication skills
• Analytical and creative thinking skills, with the development of pragmatic solutions to internal customer requirements.
• Experience taking responsibility for the organisation of daily team tasks and their completion.
• ITIL certification ideal
• Fluent English is essential, German skills are beneficial


And if this job is not suitable for you, please share the link or recommend your friend.

Our services are free of charge for candidates.

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Sofiya; Mladost 4; Business Park, building 15

Дата:

22.07.2024

Организация:

Easy Consult
Агенция за подбор на персонал

Детайли за организацията:

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