Service Delivery Manager
Описание
A leading in its’ area of expertise company is expanding its’ activities related to B2B e-Invoicing networking. In its’ office, located in Sofia, the company is looking for a few new team members to facilitate team expansion.We are looking for talented, highly motivated team players to join our team.
MAIN RESPONSIBILITIES:
• Responsible for portfolio of clients, managing Buyer relationships at an operational level;
• Serving as SME / Client's service delivery expert, ensuring delivery to contract KPIs’ and SLAs.
•Work closely with client’s commercial manager to explore new business opportunities
• Manage clients’ escalations Severity 2 and Severity 3 client incidents
• Input into continuous improvements of the service delivered to the specific account;
• Project manage client specific process changes;
• Facilitate the client facing and internal documentation;
YOUR PROFILE:
Essential
• Fluency in English both written and oral;
• Fluency in a second main European language, considered as advantage;
• Account / project management skills and experience;
• Working in a customer service/relations department;
• Ideally customer focused.
Desirable
• Broad understanding of P2P;
• Exposure to a SAAS or a Software company;
• Business acumen.
PERSONAL ATTRIBUTES:
• Customer/service focused;
• Results orientated;
• Creative with pro-active approach;
• Motivated and resilient, able to work under pressure;
• Confident, able to relate to client staff at senior and junior level
• Excellent communication and prioritization skills, highly organized
THE COMPANY OFFERS:
• Opportunity to work and develop in a fast-paced environment;
• Competitive salary, social benefits and career progression paths;
• In-house mentoring and coaching programs
• Professional in and ex-eternal trainings
If you feel comfortable with the above mentioned requirements and want to become part of our company, please send us the following documents: an up to date CV in English, recommendation letter, references where available.
Please rest assured that all documents will be treated in strict confidentiality.
Only short-listed candidates will be contacted.
Изисквания към кандидата
Езикови познания:
Английски език
Трудов опит:
С професионален опит от 1 - 3г.
Образование:
Бакалавър
Ние предлагаме
Вид заетост:
Пълен работен ден
Срок на заетост:
Постоянна
Договор:
Трудов срочен
Ниво в йерархията:
Експертен персонал без ръководни функции
Категория:
ИТ и Компютърни специалисти
Хардуер/Разработка и поддръжка
Aдминистративна дейност и продажби
Държава:
България
Населено място:
Гр. София
Адрес:
район р-н Люлин Проф.д-р Петър Дертлиев No 25, ет. 5
Дата:
17.03.2017
Организация:
Си Екс Джи ООД
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
Повече информация за Си Екс Джи ООД може да получите ТУК