Support Representative with English and French - US working hours

Описание

IF YOUR TALENT IS FOREIGN LANGUAGES - YOU CAN DEVELOP WITH US!

A leading in its’ area of expertise company is expanding its’ activities related to business-to-business e-invoicing networking. In its’ office, located in Sofia, the company is looking for new support team members to serve various customers all over the World. We are looking for talented, highly motivated team players with a passion for customer service.

The primary function of the Support Representatives is to respond and resolve client support requests, received by phone and e-mail and various Ad hoc projects, so that we can develop a genuinely customized solution for every customer.

YOUR PROFILE:

Essential

• Excellency in English (both written and verbal);
• Excellency in French (both written and verbal);
• Customer service orientation;
• Excellent communication skills;
• Good e-mail and telephone etiquette is a must;
• General understanding of internet services such as email, FTP etc.
• Logical and analytical thinking, solution oriented.;
• Comfortable with using MS Office Applications suite;
• Ability to handle pressure and multitask;
• Self Starter and a team player.

Desirable

• Knowledge of invoicing/accounting packages;
• Data transfer protocols.

MAIN RESPONSIBILITIES:

• Record support requests, prioritizing and escalating as required;
• To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner;
• Managing outstanding issues and keeping clients informed;
• Assisting the implementation of a Support Knowledge Base and similar process improvements.
• Ensure high levels of customer satisfaction.
• Complete daily administrative routines assigned.

EXPERIENCE:

• Some experience in call/ support center or in service industry in general will be advantageous;
• Previous work experience in an international environment will also be considered as an advantage.

THE COMPANY OFFERS:

• US working hours - from 3 pm to 12 pm (BG time);
• Opportunity to practice and further improve your foreign language skills;
• Competitive salary;
• Stimulating bonuses;
• Real career opportunity;
• Professional trainings in an international atmosphere;
• Young and enthusiastic team.


If you feel comfortable with the above mentioned requirements and want to become part of our team, we would really like to speak to you. So in order to apply for the position of a Support Representative with French and English languages, please send us your CV in English.

All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:
Студенти/Стажанти, Административен персонал,

Категория:

Интернет
ИТ и Компютърни специалисти
Телекомуникации

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Люлин Проф.д-р Петър Дертлиев No 25, ет. 5

Дата:

12.05.2017

Организация:

Си Екс Джи ООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Си Екс Джи ООД може да получите ТУК