Service desk analyst with Italian

Описание

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.

We also help people to check their credit report and credit score, and protect against identity theft. In 2015, we were named by Forbes magazine as one of the ‘World’s Most Innovative Companies’.

We employ approximately 17,000 people in 38 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

We are currently looking for a Service Desk Analyst with Italian to join our Decision Analytics Service Desk team located in Sofia, Bulgaria. This position will allow you to develop a wide variety of business, technical and interpersonal skills, working with some of the world’s largest financial organisations, helping them to react quickly to potential fraud risks and to implement strategies to highlight these at the earliest opportunity.



As a member of the Service Desk team located in Sofia you will provide a high standard of client support within a demanding environment. You will deal with a wide variety of issues and work closely with your team and internal business partners to provide our clients with accurate and timely solutions to high priority issues relative to the Experian software products they utilize.



Responsibilities:

Provide first point of contact for internal users and external users.
Participate in the management & Incident desk functions to support DA Software and Hosted Solutions.
Investigate complex production issues, recreating problems and utilizing trace files & error diagnostics. Identify root cause and propose solutions;
Incident desk – Logging of calls, incident & problem management, escalation, reporting, prioritisation, communicating back to end-users. Identify corrective actions.
Communicate to all key stakeholders on the status and progress of the investigation with clear actions and timescales;
Liaison with end-users to provide regular feedback on progress.
Ensure all services are delivered within the agreed service levels and performance standards.
Ensure all operational checks are completed & issues are communicated appropriately.
Produce & communicate Management Information Reports.
Provide clients with monthly reports related to both Hunter and Transact utilisation.
Obtain client feedback on reports content.
Provide responses to clients.
Maintain the client email lists for DA products.



The successful candidate will have:

Fluent in Italian – both written and spoken;
Good English language skills;
High school diploma – mathematics or IT related discipline;
Previous Service Desk or customer support experience;
Motivation for work in the field of service support - on various tasks in a dynamic environment, meeting deadlines and quality standards;
Problem solving and analytical skills.



The following skills and abilities will be considered as an advantage:

Previous experience of ITIL or other similar related discipline;
Understanding of Network/Hosted Infrastructure.



We offer:

A competitive remuneration package with social benefits;
25 days paid vacation and work-life balance;
Training and professional development;
Work in varied, fast-paced environment using modern practices and technologies;
Opportunity to stay current with technologies and advancements in the field;
A friendly and non-conflict working environment;
Skilled co-workers to share experience with;
Fun and quality recreation time.

If you find this opportunity interesting, please apply through the button below.

Please attach a recent resume and fill the form. Note that only your name and e-mail are required to complete the application.

Only shortlisted candidates will be contacted.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти
Хардуер/Разработка и поддръжка

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

10.01.2017

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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