Service Delivery Coordinator

Описание

Interoute is an international ICT provider and the owner operator of an award winning global cloud services platform. Interoute provides Connectivity, Communications and Computing services to international enterprises, service providers, mobile operators, and global internet businesses. The Interoute team supports customers from our offices across the world. Whether it's hosting ecommerce websites, managing critical customer applications in our 12 data centres, or connecting business across our 70,000 kilometres fibre network we have it covered. So if you are looking for a new challenge, come and join the team that helps support today’s digital economy.

Our latest awards:

• Recognized as a leader in the Gartner Magic Quadrant for Managed Hybrid Cloud Hosting, Europe 2016
• Named Best Cloud Service Provider at the UK Cloud Awards 2016

The Role:

The Service Delivery Coordinator is involved in the organization and coordination of the whole lifecycle of delivering a service to our corporate clients ensuring that the service is handed over to the customer fully operational within the expected time frames. The position therefore is very challenging in terms of involving a lot of internal and external communication as well as following strictly the related administrative procedures. The role is an ideal career progression for a person who has already gained exposure to customer communication, preferably at a technical support role in a Telecom or IT company.

MAIN DUTIES:

• Responsible for all deliveries assigned to him/her
• Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements
• Communicate regularly with the customers, providing them with clear and regular updates during the whole the delivery life-cycle
• Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)
• Provide support and advice to other members of the Delivery Team

MAIN REQUIREMENTS:

• Experience in Telecommunications would be great advantage
• Experience in Service Delivery or Project Coordination
• Technical qualification or advanced IT knowledge
• Excellent communication and presentation skills with very good written and oral skills in English
• Ability to present ideas and facts in a convincing way, gaining commitment and support
• Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the ‘big picture’

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:

Категория:

Интернет
Телекомуникации

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София 1784 район р-н Младост бул. "Цариградско шосе” No 115Г, бл. бизнес сграда "Мегапарк", ет. 1

Дата:

18.01.2017

Организация:

Интерут България ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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