Technical Support Representative

Описание

Interoute is an international ICT provider and the owner operator of an award winning global cloud services platform. Interoute provides Connectivity, Communications and Computing services to international enterprises, service providers, mobile operators, and global internet businesses. The Interoute team supports customers from our offices across the world. Whether it’s hosting ecommerce websites, managing critical customer applications in our 12 data centres, or connecting business across our 70,000 kilometres we have it covered.
So if you are looking for a new challenge, come and join the team that helps support today’s digital economy.

Our latest awards:
• Recognized as a leader in the Gartner Magic Quadrant for Managed Hybrid Cloud Hosting, Europe 2016
• Named Best Cloud Service Provider at the UK Cloud Awards 2016
• Awarded for Best Cloud Innovation, Best Strategic Acquisition and Best Wholesale Sales Team in Capacity Global Carrier Awards, 2016

Team description & Purpose of Role:

We are looking for a brand advocate who is passionate about technology and cares strongly about the Customer Experience! Join Interoute and become part of our international team which provides outstanding customer support to our business clients. The main purpose of the role is to build great relationships and find better ways for our customers to benefit from our services.
But we can’t build great customer relationships without having great customer support agents – and that’s why we need you! If you are a communicative, quick-witted and motivated person and you have customer service experience, we present you the perfect opportunity to take your career to another level and grow in the world of modern technologies!

Job Responsibilities:

• Single point of contact in a business to business communication in case of incidents, requests or other information that is required by our customers
• Act as a cross-functional liaison between our corporate clients and internal engineering teams to drive solutions for our clients
• Learn from experienced team members and utilize deep product and industry knowledge to serve as a strong cross-functional communicator
• Provide consultation (mainly via email but also phone) to clients in relation to a broad portfolio of services in the fields of Connectivity, Communications and Computing
• Communicate effectively and professionally with a wide range of customers: from ambitious start-ups, national and international enterprises, global telecommunication and mobile operators, OTT and internet giants, system integrators, channel partners to governments
•Track progress of every case in the CRM system (Siebel) and make sure that it is always up-to-date and accurate

Experience Required:

• Bachelor degree with 1-2 years of related experience within a strong customer facing environment, preferably related to technologies
• Highly customer-focused, analytical thinker who can quickly assess and identify customer needs
• Ability to effectively influence and communicate cross-functionally
• Excellent English is a must
• Knowledge of the Internet and different Internet technologies is a plus

The role offers flexible working schedule on the following shift pattern:
•8-hours shifts which are distributed from Monday to Friday, from 8 am to 10 pm

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти
Телекомуникации

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София 1784 район р-н Младост бул. "Цариградско шосе” No 115Г, бл. бизнес сграда "Мегапарк", ет. 1

Дата:

18.01.2017

Организация:

Интерут България ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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