Cyber Security Analyst

Описание

he Cyber Security Analysts are responsible for delivering operational services to outsourcing accounts on time, on target with quality. He/she works on shifts which include night shifts. The Cyber Security Analyst focuses on accepting and analyzing security incidents related to the supported customer environments. The main goal is to acknowledge, classify, collate and qualify all incoming alerts from the customer's production environment and to achieve a high level of customer satisfaction and predefined Service Level Agreements. He/she works in close relationship with other teams and is under direct supervision by the team management

Job specifics/responsibilities:

Incident Logging, Categorization, Prioritization, Management and Closing:

• Open an Incident record (where not already automated) for each Incident to record and track all relevant information
• Provide a complete history of events and activities throughout the incident lifecycle
• Categorize and prioritize the Incident so that it can be handled quickly and efficiently.
• Prioritize the incident based on the Incident’s urgency and impact to the business.
• Ensure all alerts are acted upon conscientiously and in the framework expected.

Initial Diagnosis:

• Identify all symptoms of the reported alert in order to establish the effect on End Users / customer business operations.
• Employment of diagnostic scripts, tools, known error databases and knowledge base to assist with initial diagnosis.
• Engage the relevant higher level support team.
• If the alert is believed to be a Major Incident the Critical Incident Manager / Shift Manager / Security Incident Response Manager needs to be notified
• Ongoing support activities to be performed according to SLAs and defined timelines
• Provide highest quality and according to predefined timelines
• Strictly follow HP ITSM/ITIL processes and procedures


Education (degree) and professional experience required:

• Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications (MCSE, MCP, Oracle/MCDBA, HP-UX, CCNA, CCNP, SNIA).
• Minimum of 1 year experience within IT Operations, infrastructure services support (Systems NT, UX, Backups, DB’s, IT Security or Network management), operations monitoring and end user support.
• Minimum of 1 year hands-on technical knowledge of the applicable technology platform that you will be responsible for: Network management, Security and HP Open View Products. Must be able to demonstrate troubleshooting and problem solving skills.

We offer a challenging role with the following benefits:

• Continuous learning and training opportunities.
• Competitive remuneration package.
• Medical insurance.
• 4 days additional paid leave (total:24 days).
• Food vouchers.
• Opportunity to use free HPE parking slots.
• Life insurance
• Wellness program including company funded sport events and seminars.
• HPE badge program including various discounts for products and services.
• Work-life balance program including free legal, financial and psychological consultations

Please, kindly note that only shortlisted applicants will be contacted.

This is to inform you that Hewlett Packard Enterprise GDBC EOOD (HPE) is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. HPE takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that HP may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of HPE. HPE can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment. any future contract of employment.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Интернет
ИТ и Компютърни специалисти
Хардуер/Разработка и поддръжка

Държава:

България

Населено място:

Гр. София

Адрес:

ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9

Дата:

19.01.2017

Организация:

Hewlett Packard Enterprise
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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